Anna Sanchez

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Maintained compliance by adhering to current tax laws and regulations.
• Educated clients on tax planning strategies, helping them save money in future years.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
• Reduced errors through meticulous review of financial documents and double-checking calculations.

Managed laundry services efficiently, ensuring a constant supply of fresh linens for guest use.

• Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
• Assisted with laundry duties, including washing, drying, folding, and delivering clean linens to appropriate units within the hospital.
• Oversaw laundry operations to ensure timely delivery of clean linens for both guest rooms and hotel facilities usage.
• Provided attentive laundry services, including washing, folding, and ironing clothes for a polished appearance.
• Enhanced customer satisfaction by providing timely and efficient laundry services.
• Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.

• Mopped and vacuumed floors to remove residue and restore finished appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Scrubbed and sanitized toilets and trash cans to maintain healthy environment.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Quickly and accurately counted drawers at start and end of each shift.
• Contributed to a positive work environment by proactively addressing conflicts among team members.
• Lifted up to [Number] pounds at once and used forklift to move heavier loads.