Joanna Sarant
Customer Service
Charlotte,NC
Summary
Dedicated Customer Service Representative with 12 years of service with American Airlines. Committed to treating customers with the highest level of compassion and care. Professional team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
26
26
years of professional experience
Work History
Customer Service Agent
American Airlines
05.2012 - Current
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisting passengers check in and provide boarding passes.
- Assisting passengers board flight.
- Jet bridge operator.
Owner/Landlord
Sarant Rentals
09.2007 - 08.2009
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Prepared bank deposits and handled business sales, refunds, and transaction reports.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Resolved problems, improved operations and provided exceptional service.
Analyst
Bank Of America
02.2000 - 05.2008
- Provide diligent support to financial advisors, premier client managers and consumer lines of business with compensation needs.
- Dailey interactions with internal and external contacts to analyze and resolve complex issues with referral incentive program.
- Administrate, implement and communicate policy and procedure in order to bring uniformity between partnerships.
- Serve as a liaison with internal and external business partners.
- Contribute ideas, opinions and skills towards the achievement of a common goal.
Corporate Travel Counselor
Travel And Transport
11.1997 - 12.2000
- Dedicated agent for Nations Bank Securities.
- Provided back up support for executive travel desk.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Updated and maintained travel profiles.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Terry Sanford High School
Fayetteville, NC 05.2001 -
Skills
Customer Service
Service-oriented self-starter
Dispute Resolution
Prioritization
Travel Planning
Excellent Communication
Process Improvement
Problem-Solving
Follow-up skills
Organizational Skills
Microsoft Outlook
Microsoft Excel
Policies and Procedures Adherence
Understanding Customer Needs
Professional Demeanor
Research
Clerical Support
Timeline
Customer Service Agent
American Airlines
05.2012 - Current
Owner/Landlord
Sarant Rentals
09.2007 - 08.2009
High School Diploma -
Terry Sanford High School
05.2001 -
Analyst
Bank Of America
02.2000 - 05.2008
Corporate Travel Counselor
Travel And Transport
11.1997 - 12.2000