Anna Schoolcraft
Gibson City,IL
Summary
Accomplished Waitress Supervisor at Country Kettle, adept in staff management and ensuring order accuracy, significantly enhancing customer satisfaction. Expertise in food safety and complaint handling, demonstrated through successful collaboration with cooks and efficient team scheduling.
Overview
16
16
years of professional experience
Work History
Waitress Supervisor
Country Kettle
04.2014 - Current
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Boosted customer satisfaction with quick and accurate order processing.
- Monitored dining area to ensure all guests received attentive service without delays.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Boar Stud
Strawn Pork
02.2015 - 10.2021
- Collected and processed semen samples to be sent to breeding facilities.
- Recorded data collected into computer database.
Customer Service
Birkey's
04.2020 - 06.2020
- Answered phones and directed the calls to the right people.
Insurance Follow-Up and Biller
Gibson Area Hospital
06.2009 - 06.2013
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
- Online claims follow-up checked the status of claims using the insurance company's website.
- Called the insurance company's and used the interactive Voice Response (IVR) system to get the status of unpaid claims.
- Called insurance representatives to get a more detailed reason for the claim denial.
- Tracking and managing the status of claims submitted to insurance companies.
Education
High School Diploma -
Hickman County High School
Clinton, KY05-2000
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Food and beverage service
- Food safety
- Staff management
Timeline
Customer Service
Birkey's
04.2020 - 06.2020
Boar Stud
Strawn Pork
02.2015 - 10.2021
Waitress Supervisor
Country Kettle
04.2014 - Current
Insurance Follow-Up and Biller
Gibson Area Hospital
06.2009 - 06.2013
High School Diploma -
Hickman County High School
Similar Profiles
CLARISSA JOPPIECLARISSA JOPPIE
Restaurant Waitress at Country Kettle CafeRestaurant Waitress at Country Kettle Cafe
Lucas WilliamsLucas Williams
Dishwasher/Line Cook at The Brew KettleDishwasher/Line Cook at The Brew Kettle
Jamie BuckmanJamie Buckman
Server-Waitress at Trappers KettleServer-Waitress at Trappers Kettle