Anna Sellers
Salisbury,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Ace Hardware
Salisbury, NC
07.2016 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Recruited and trained new employees to meet job requirements.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Took care of customer special orders and general orders for daily business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Started out as a cashier, money handling, balancing registers, bank transactions.
- Cut keys, mixed paint, cut glass, assist customers with any other projects they were working on.
Machinest
B & B Machine Co. Inc
Salisbury , NC
06.2007 - 07.2016
- Monitored feed and speed of machines during machining process to report problems and required repairs.
- Inspected material after completion for accurate measurements of dimensions.
- Observed operating machines or equipment to diagnose machine malfunctions and determine need for adjustments or repairs.
- Drilled holes in parts using drill presses.
- Aligned components for assembly according to blueprint specifications using measuring instruments such as calipers or dial indicators.
- Assembled machined parts into mechanical units using hand tools and power tools.
- Operated manual lathes to turn down shafts and cut threads into them.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Performed routine maintenance on machinery, including lubrication, cleaning.
- Maintained logs, lists and files and promptly completed necessary paperwork.
- Set up, adjusted and operated basic or specialized machine tools to perform precision machining operations.
- Aligned and secured holding fixtures, cutting tools and attachments onto machines.
- Maintained quality and safety standards; kept records of maintenance and repair work.
- Calculated dimensions or tolerances using micrometers or vernier calipers.
- Observed machine operations to detect malfunctions or out-of-tolerance machining and adjust machines accordingly.
- Selected appropriate speeds and feeds according to metal type and finish specifications.
- Measured, laid out and marked metal stock to display placement of cuts.
- Changed worn cutting tools as needed during operation.
- Trained new employees in the use of machinery used in the manufacturing process.
- Followed established safety procedures while operating machinery.
- Monitored and adjusted processes or equipment to improve quality and productivity.
- Used grinding equipment for finishing surfaces and sharpening cutting edges on machined parts.
- Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
- Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned.
- Operated forklift to place finished products on skids and transport to warehouse.
- Separated scrap waste and related materials for reuse or recycling.
- Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Set up and operated various machine tools to produce precision parts and instruments.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
West Rowan High
Mount Ulla, NC06-2007
Skills
- Sales monitoring
- Budget assistance
- Sales reporting
- Ordering
- Great people skills
- Quick learner
- Team player
- Employee supervision
- Retail operations
- Customer relations
- Product and service sales
- Retail operations management
Timeline
Assistant Manager
Ace Hardware
07.2016 - Current
Machinest
B & B Machine Co. Inc
06.2007 - 07.2016
High School Diploma -
West Rowan High