Anna Shanks
Pineville,NC
Summary
Accomplished Customer Service Representative and Pastor of Worship with a proven track record at First Merchants Bank and United Methodist Church. Excelled in enhancing customer satisfaction and fostering community engagement through critical thinking and active listening. Demonstrated a love of people and spiritual care, significantly contributing to organizational goals and community well-being.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
First Merchants Bank
04.2006 - 08.2018
- Developed rapport with customers through active listening skills, leading to higher customer satisfaction and positive feedback.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers and maintained adequate cash supply.
Pastor of Worship
United Methodist Church - Muncie, IN District
06.2008 - 06.2018
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Performed pastoral duties including preaching, visitation, officiating at baptisms, weddings and funerals.
- Selected appropriate songs that supported sermon topics or liturgical seasons.
- Led programs such as Bible study, fellowship, and service opportunities.
- Provided spiritual care through visitation and prayer.
- Collaborated with ministry leaders to create meaningful worship services that aligned with the church's vision
- Planned special events such as concerts or holiday programs, creating opportunities for outreach within the community.
Education
Bible And Ministry Studies
University of Indianapolis
Indianapolis, INSkills
- Customer service
- Active listening
- Customer relations
- Relationship building
Timeline
Pastor of Worship
United Methodist Church - Muncie, IN District
06.2008 - 06.2018
Customer Service Representative
First Merchants Bank
04.2006 - 08.2018
Bible And Ministry Studies
University of Indianapolis
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