Anna Shinkle
Niceville,FL
Summary
Dynamic leader and bilingual communicator with a proven track record in customer service and leadership, demonstrated at companies like Circle K. Skilled in enhancing team efficiency and customer satisfaction, evidenced by a significant increase in sales. Expertise in computer literacy and guest services, ensuring operational excellence and client loyalty.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Cumberland Farms
01.2025 - Current
- Led daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, utilizing data analysis for optimal stock replenishment.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented promotional strategies, enhancing product visibility and driving sales growth.
- Oversaw cash management processes, ensuring accuracy in transactions and reporting.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Director / sales/ cook
Hogar Resa Inc
07.2022 - 10.2024
- Managed the work of [x] employees, increasing crew efficiency by [x]%
- Provided customer service and was involved in training [x] new team members each month
- Attended and chaired [x] board meetings and [x] executive committee meetings, leading to the adoption of an action plan by the board
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Sales Associate
Circle K
08.2023 - 10.2023
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Cashier Team Lead
Murphy USA
09.2007 - 03.2008
- Maintained cleanliness and organization of checkout areas.
- Followed current pricing standards to process payments for products or services.
- Maintained neat drawer with correct amount of change to meet customer needs.
Cashier
Dunkin donuts
04.2000 - 11.2001
- Recaptured sales from dissatisfied customers by listening and resolving problems.
- Resolved customer complaints with professionalism, ensuring customer loyalty.
- Compiled activity reports and updated records with new transaction information.
Housekeeper/Laundry Attendant
Days Inn
01.1994 - 07.2001
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Improved equipment maintenance and safety standards by [x]%, which resulted in a [x]% reduction in maintenance costs
- Clean rooms and common areas to ensure customers satisfaction and safety
- Helped in laundry room with linens
Education
GED -
Ashford High Online
Atlanta, IL02-1994
Skills
- Customer service
- Communication skills
- Leadership
- Food service
- Bilingual
- Guest services
- Computer literacy
- Attention to detail
- Store opening and closing
Language
Spanish - Native
English - Native
Timeline
Assistant Store Manager
Cumberland Farms
01.2025 - Current
Sales Associate
Circle K
08.2023 - 10.2023
Director / sales/ cook
Hogar Resa Inc
07.2022 - 10.2024
Cashier Team Lead
Murphy USA
09.2007 - 03.2008
Cashier
Dunkin donuts
04.2000 - 11.2001
Housekeeper/Laundry Attendant
Days Inn
01.1994 - 07.2001
GED -
Ashford High Online