Anna-Sofiia Zaporozhets

Managed administrative and billing processes for member accounts, ensuring accurate financial records and documentation.

Reconciled membership accounts and resolved discrepancies by coordinating with department heads.

Maintained and updated member account records and transaction data in internal systems.

Prepared and communicated account statements, balances, payment information, and documentation.

Responded to member inquiries via email, phone, and in-person regarding billing matters.

Coordinated follow-up actions across departments to resolve outstanding account issues efficiently.

Updated member loyalty information and Accor points in databases while ensuring accuracy.

Handled multiple member requests simultaneously while maintaining confidentiality and professionalism.

Delivered administrative and operational support in luxury hospitality, managing multiple priorities effectively.

Maintained accurate digital records of reservations, payments, guest preferences, and special requests.

Coordinated guest requests with various departments to ensure timely follow-up and completion.

Managed incoming telephone communications, identifying needs and directing requests appropriately.

Processed payments, deposits, reservations, and group bookings with precision.

Updated guest profiles and internal records to ensure completeness and accuracy.

Organized daily responsibilities while adapting to changing operational demands.

Communicated professionally with guests and staff to facilitate smooth operations.

Maintained organized customer transaction and inventory data in luxury retail setting.

Processed transactions accurately using point-of-sale and business systems.

Addressed client inquiries and resolved concerns while upholding high service standards.

Assisted with inventory organization, ensuring accurate merchandise records.

Trained new employees on operational procedures, product knowledge, and customer service expectations.

Balanced multiple client needs and operational priorities with strong attention to detail.

Streamlined management of reservations, phone inquiries, payments, and guest records using hotel management systems.

Maintained accurate documentation for reservations, room availability, payments, and guest information.

Coordinated with housekeeping and departments to prioritize operations and ensure follow-up actions.

Executed daily audits of cash and credit transactions to ensure financial accuracy.

Processed check-ins, check-outs, reservations, and payments while safeguarding confidential guest information.

Resolved guest inquiries and account concerns professionally, documenting essential information for follow-up.