Anna Solis
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Payment Solutions Advocate
Bread Financial
Remote
09.2024 - Current
- Monitored overdue accounts using automated information systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Received payments and posted amounts to customer accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Advised delinquent customers on strategies for debt repayment.
- Accepted and processed customer payments and applied toward account balances.
Bilingual Customer Service Representative
GEICO
Garland, Texas
08.2021 - 07.2024
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Provided translation assistance for customers with limited English proficiency.
- Contacted customers about potential service upgrades, new services and account changes.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Retention Specialist
Globe Life
Remote
06.2019 - 08.2021
- Managed communication with at-risk customers, negotiating solutions to retain their business.
- Answered customer inquiries via phone, email, and chat.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Career Online High School
Online12-2022
Office Management - Business Administration
Smart Horizons Career Online Education
Online12-2022
Skills
- Debt management
- Customer engagement
- Account monitoring
- Customer retention
- Conflict resolution
- Bilingual communication
- Customer service
- Problem solving
- Verbal communication
Timeline
Payment Solutions Advocate
Bread Financial
09.2024 - Current
Bilingual Customer Service Representative
GEICO
08.2021 - 07.2024
Retention Specialist
Globe Life
06.2019 - 08.2021
High School Diploma -
Career Online High School
Office Management - Business Administration
Smart Horizons Career Online Education
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