Anna Steele
Starbucks
Harrisburg,PA
5
years of professional experience
Experienced Shift Supervisor focused on enhancing operational efficiency and customer satisfaction. Proficient in training, mentoring, and strategic planning, effectively leading teams to achieve business goals.
Work History
Shift Supervisor
1 Year 7 Months- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new baristas in customer service standards and beverage preparation.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Barista
4 Years 8 Months- Prepared high-quality beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new baristas on equipment operation and customer service techniques.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Barista Trainer
3 Years 7 Months- Trained new baristas on beverage preparation techniques and company standards.
- Developed training materials to enhance barista onboarding experience.
- Conducted regular performance evaluations to ensure adherence to quality standards.
- Facilitated team meetings to promote knowledge sharing and best practices.
Education
Associate of Science - General Studies
- Dean's List - 2nd Semester 2017
- 3.17 GPA
Skills
Cash handling
Employee training
Workplace safety
Staff management
Training and mentoring
Inventory control and record keeping
Strategic planning
Continuous improvement
Team leadership
Problem-solving
Creative problem solving
Complaint resolution
Inventory counts
Daily workflows
Assigning work
Issue resolution
Timeline
Shift Supervisor
Starbucks
01.2025 - CurrentRead More
Barista Trainer
Starbucks
01.2023 - CurrentRead More
Barista
Starbucks
12.2021 - CurrentRead More
Harrisburg Area Community College
Associate of Science from General Studies
Read More