Anna Sullivan

• Performed opening and closing duties on my own, printing sales reports, setting up for incoming shift, cleaning, organizing, restocking and locking up at night.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Served high customer volumes during special events, nights and weekends.
• Signed off on new shipments coming in alerting management when we were lock on stock of an item.

• Trained upwards of 15 different new employees.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Worked with POS system to place orders.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Increased sales significantly by upselling higher-end products to customers.

I started working here as a Hostess and within a 6 months worked my way up from food runner, to server, to cocktail waitress.

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times in an extremely fast paced environment.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Running food and bussing in a timely manner.
• Greeting guests quickly upon arrival and accommodating their needs for a memorable experience.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.