Anna Swann Smith
Clarksville,TN
Summary
Talented job seeker with over three years of hands-on receptionist experience answering phone calls, scheduling appointments and resolving customer complaints and issues. Experienced in customer service with excellent work ethic and positive demeanor. Detail-driven international cold case investigations volunteer and team leader. Excel at teamwork, communication, and adaptability under pressure. Bachelor of Science in Forensic Psychology, fluent in English and German.
Overview
6
6
years of professional experience
Work History
Cold Case Investigations Teamleader
Amber Alert Europe
Remote
11.2022 - Current
- Reviewing unsolved homicide and missing person case files.
- Working in teams of up to 30 students and professionals from a variety of backgrounds and nationalities.
- Supervising and organizing team meetings for two different teams.
- Successfully conducting open-source intelligence research on a variety of cases.
- Presenting the results and suggestions for further investigative measures to leading investigators and detectives.
Work Receptionist
United States Army
Ansbach, Bavaria, Germany
12.2019 - 09.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Handled complaints and resolved customer issues.
- Maintained appropriate and polite etiquette.
- Translated documents from English to German and vice versa for various customers.
- Provided written translations of technical documents.
Temporary High School Secretary
Gymnasium Carolinum Ansbach
Ansbach, Bavaria, Germany
04.2019 - 07.2019
- Answered and routed incoming calls, providing basic information to callers.
- Maintained student records, including attendance and grades, in computerized data systems.
- Assisted the principal with administrative tasks such as organizing meetings and scheduling appointments.
- Greeted visitors, determined nature of business and directed them to appropriate personnel.
- Processed incoming and outgoing mail on a daily basis.
- Entered data into school databases accurately and efficiently.
- Organized and maintained filing system for confidential student records.
- Performed general office duties such as copying, faxing, scanning.
Education
Bachelor of Science - Forensic Psychology
The Open University
Milton Keynes, United Kingdom07-2024
Associate of Science - Psychology
The Open University
Milton Keynes, United Kingdom07.2023
High School Diploma -
Gymnasium Carolinum Ansbach
Ansbach, Bavaria, Germany05.2018
Skills
- Customer service
- Data entry
- Document Translation
- Verbal and written communication
- File management
- Scheduling
- International collaborations
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Cold Case Investigations Teamleader
Amber Alert Europe
11.2022 - Current
Work Receptionist
United States Army
12.2019 - 09.2022
Temporary High School Secretary
Gymnasium Carolinum Ansbach
04.2019 - 07.2019
Bachelor of Science - Forensic Psychology
The Open University
Associate of Science - Psychology
The Open University
High School Diploma -
Gymnasium Carolinum Ansbach
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