Carlos Ray Nava
Rio Rancho,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Investigations Case Aide
Children Youth & Families, CYFD
08.2023 - Current
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Interviewed children, members of families, medical personnel to gain valuable information for each case.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Family Assistance Analyst
State Of New Mexico ISD
05.2023 - 08.2023
- Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Conducted thorough research on available resources, connecting families with appropriate service providers.
- Collaborated with multidisciplinary teams, ensuring holistic approach to family assistance planning.
- Assisted clients with completion of applications and paperwork.
- Participated in ongoing professional development, staying current on best practices and emerging trends within the family assistance field.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Coordinated referral processes among partner agencies, ensuring seamless transition of services between providers.
CDL Class B Driver
Waste Managment
04.2011 - 11.2022
- Improved route efficiency by optimizing trash collection schedules and routes.
- Enhanced customer satisfaction through timely and professional waste removal services.
- Maintained a clean and safe work environment with thorough vehicle inspections and adherence to safety protocols.
- Collaborated with dispatchers for accurate scheduling, ensuring timely pick-up of residential and commercial trash bins.
- Strengthened relationships with clients by addressing concerns and providing exceptional customer service.
- Assisted in training new drivers on company policies, procedures, and safe operation of trash truck equipment.
- Contributed to a positive work culture by maintaining professionalism in interactions with colleagues and customers alike.
- Prevented accidents through vigilant driving practices and strict adherence to traffic laws when operating large vehicles.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Used electronic tablet to prepare reports for defective equipment in trucks.
Education
Associate of Science - Criminal Justice
University of New Mexico-Taos
Taos, NM12.2024
Skills
- Data Entry
- Microsoft Word
- Verbal Communication
- Customer Service
- Analytical Thinking
- Troubleshooting
- Social Perceptiveness
- Multitasking Abilities
- Organization and Time Management
- Dependable and Responsible
- Attention to Detail
- Problem-Solving
- Multitasking
- Interpersonal Communication
- Teamwork and Collaboration
- Case Documentation
- Safety Planning
- Substance Abuse Knowledge
- Mental Health Awareness
- Client Engagement and Assistance
- Active Learning
- Conducting Interviews
- Information Gathering
- Writing and Verbal Communication
- De-Escalation Techniques
- Behavioral Analysis
- Community Resources
- Teamwork and Cooperation
- Child Development
- Confidentiality Practices
- Stress Management
- Family Dynamics
- Trauma-Informed Care
- Active Listening
- Case Management
- Analytical Skills
- Decision Making
- Empathy and Compassion
- Conflict Resolution
- Organizational Skills
- Critical Thinking
- Child Interviewing
- Home Visits
- Foster Care Youth
- Family Services
- Disadvantaged Youth Programs
Timeline
Investigations Case Aide
Children Youth & Families, CYFD
08.2023 - Current
Family Assistance Analyst
State Of New Mexico ISD
05.2023 - 08.2023
CDL Class B Driver
Waste Managment
04.2011 - 11.2022
Associate of Science - Criminal Justice
University of New Mexico-Taos
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