Carlos Ray Nava
Rio Rancho,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Investigations Case Aide
Children Youth & Families, CYFD
Rio Rancho, NM
08.2023 - Current
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Interviewed children, members of families, medical personnel to gain valuable information for each case.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Family Assistance Analyst
State Of New Mexico ISD
Rio Rancho, NM
05.2023 - 08.2023
- Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Conducted thorough research on available resources, connecting families with appropriate service providers.
- Collaborated with multidisciplinary teams, ensuring holistic approach to family assistance planning.
- Assisted clients with completion of applications and paperwork.
- Participated in ongoing professional development, staying current on best practices and emerging trends within the family assistance field.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Coordinated referral processes among partner agencies, ensuring seamless transition of services between providers.
CDL Class B Driver
Waste Managment
Rio Rancho, NM
04.2011 - 11.2022
- Improved route efficiency by optimizing trash collection schedules and routes.
- Enhanced customer satisfaction through timely and professional waste removal services.
- Maintained a clean and safe work environment with thorough vehicle inspections and adherence to safety protocols.
- Collaborated with dispatchers for accurate scheduling, ensuring timely pick-up of residential and commercial trash bins.
- Strengthened relationships with clients by addressing concerns and providing exceptional customer service.
- Assisted in training new drivers on company policies, procedures, and safe operation of trash truck equipment.
- Contributed to a positive work culture by maintaining professionalism in interactions with colleagues and customers alike.
- Prevented accidents through vigilant driving practices and strict adherence to traffic laws when operating large vehicles.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Used electronic tablet to prepare reports for defective equipment in trucks.
Education
Associate of Science - Criminal Justice
University of New Mexico-Taos
Taos, NM12.2024
Skills
- Data Entry
- Microsoft Word
- Verbal Communication
- Customer Service
- Analytical Thinking
- Troubleshooting
- Social Perceptiveness
- Multitasking Abilities
- Organization and Time Management
- Dependable and Responsible
- Attention to Detail
- Problem-Solving
- Multitasking
- Interpersonal Communication
- Teamwork and Collaboration
- Case Documentation
- Safety Planning
- Substance Abuse Knowledge
- Mental Health Awareness
- Client Engagement and Assistance
- Active Learning
- Conducting Interviews
- Information Gathering
- Writing and Verbal Communication
- De-Escalation Techniques
- Behavioral Analysis
- Community Resources
- Teamwork and Cooperation
- Child Development
- Confidentiality Practices
- Stress Management
- Family Dynamics
- Trauma-Informed Care
- Active Listening
- Case Management
- Analytical Skills
- Decision Making
- Empathy and Compassion
- Conflict Resolution
- Organizational Skills
- Critical Thinking
- Child Interviewing
- Home Visits
- Foster Care Youth
- Family Services
- Disadvantaged Youth Programs
Timeline
Investigations Case Aide
Children Youth & Families, CYFD
08.2023 - Current
Family Assistance Analyst
State Of New Mexico ISD
05.2023 - 08.2023
CDL Class B Driver
Waste Managment
04.2011 - 11.2022
Associate of Science - Criminal Justice
University of New Mexico-Taos