SalesForce
Anna Tkachuk
Sosnowiec,Silesian
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Junior Marketing Coordinator position. Proficient Customer Service Specialist with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Knowledgeable and dedicated specialist with experience in Email Marketing industry. Willing to take on any task to help team and achieve company goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients; with hardworking and resourceful approach. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excited to learn from high-performing and successful team. Desires to increase marketing prowess through further training, experience and collaborative opportunities.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Customer Service Specialist
Icontact
Charlotte, NC
02.2021 - Current
- Reviewed customer's email campaigns and landing pages on prohibited content, spam/scam, phishing, etc.
- Resubscribed customers on specific lists.
- Entered customer interaction details in sales system to track requests and document problems.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Addressed customer account discrepancies and concerns.
- Sought out extra training opportunities to enhance customer service management abilities.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Taxi Operator
Uber Company
Odessa , Odessa, Ukraine
07.2020 - 01.2021
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
- Hired new drivers, maintained performance and managed customer service.
- Checked in with dispatch to determine schedule and planned pickups.
- Completed individual and business documentation on-time and with minimal errors.
- Managed teams of drivers, shift schedules and reservation calendars.
Insurance Accountant
Global Voyager Assistance
Odessa, Odessa, Ukraine
11.2019 - 04.2020
- Gathered financial information, prepared documents and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Used advanced software to prepare documents, reports and presentations.
- Prepared and filed over 100+ tax forms to meet needs of customers.
Chinese Language Teacher
Interlingua Odessa
Odessa, Odessa, Ukraine
08.2018 - 12.2018
- Taught Chinese to children (11-14 y.o.) and adults (25-40 y.o.), displayed correct writing of Chinese characters, explained simple grammar
- Trained students to explain their mindset on Chinese
- Explanation of Chinese culture, traditions, mentality by using tools like presentation, games, discussions
- Assigned and lectured on great works of Chinese literature to develop students' reading comprehension and cultural literacy,
- Optimized teaching strategies to mitigate learning gaps and increase student comprehension.
- Proctored tests to assess student learning progress and used data to improve teaching techniques.
Education
Bachelor of Phylology - Language Interpretation And Translation
08.2016 - 06.2020
Skills
Documentation and reporting
Software
Outlook
Microsoft Office Suite
Google Sheets
Google Docs
Certification
Fundametals of Digital Marketing- 40 hours
Interests
Learning new languages (just started to learn Korean)
Travel around the world, experiencing new cultures
Music (digging deeper in details of composing, writing lyrics, making beats, etc)i
Make-up (trying new trends and different styles in make-up)
Timeline
Fundametals of Digital Marketing- 40 hours
08-2022
Google Analytics for Beginners
08-2022
Customer Service Specialist - Icontact
02.2021 - Current
Taxi Operator - Uber Company
07.2020 - 01.2021
Insurance Accountant - Global Voyager Assistance
11.2019 - 04.2020
Chinese Language Teacher - Interlingua Odessa
08.2018 - 12.2018
South Ukrainian National Pedagogical University - Bachelor of Phylology, Language Interpretation And Translation
08.2016 - 06.2020
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