Anna Utech
Davie,FL
Overview
3
3
years of professional experience
Work History
Trainer
Starbucks
Davie, FL
12.2022 - 02.2024
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Established and maintained quality control standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Leader
Chick-fil-A
Davie, FL
04.2021 - 12.2022
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Managed 15 to 20 employees while maintaining 150+ transactions an hour.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Exxon Mobil
Sherwood, WI
10.2020 - 12.2020
- Stocked, tagged and displayed merchandise as required.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
Education
Bachelor of Science - Criminal Justice
Nova Southeastern University
Davie, FL12.2024
High School Diploma -
Hilbert High School
Hilbert, WI05.2020
Skills
- Creative Problem-Solving
- Critical Thinking
- New Hire Training
- Policy Enforcement
- Goal-Oriented
- Team Management
Timeline
Trainer
Starbucks
12.2022 - 02.2024
Shift Leader
Chick-fil-A
04.2021 - 12.2022
Cashier
Exxon Mobil
10.2020 - 12.2020
Bachelor of Science - Criminal Justice
Nova Southeastern University
High School Diploma -
Hilbert High School