Anna Vickery
Houston
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host
LaMadeliene Cafe
Spring, TX
06.2023 - 12.2024
- Coordinated with kitchen staff to ensure timely food delivery.
- Resolved guest inquiries and concerns to maintain satisfaction levels.
- Monitored wait times and communicated effectively with guests.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Collaborated with management to improve host workflow efficiency.
- Implemented strategies for managing large parties and special events successfully.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Line Worker
LaMadeliene Cafe
Spring, TX
06.2023 - 12.2024
- Operated kitchen equipment, ensuring adherence to safety standards and operational efficiency.
- Collaborated with team members to streamline food preparation processes and enhance service speed.
- Maintained cleanliness and organization in workstations, promoting a hygienic environment for food handling.
- Prepared ingredients according to recipes, ensuring quality consistency in menu items served.
- Engaged with customers to provide excellent service, addressing inquiries and resolving issues promptly.
Dishwasher
LaMadeliene Cafe
Spring, TX
06.2023 - 12.2024
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Coordinated with kitchen staff to streamline workflow and minimize dish accumulation.
- Adhered to health and safety regulations while performing cleaning tasks efficiently.
Table Busser
LaMadeliene Cafe
Spring, TX
06.2023 - 12.2024
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with servers to ensure timely clearing and resetting of tables.
- Assisted in managing inventory of tableware and utensils for efficient operations.
- Provided support during peak hours, ensuring smooth workflow and customer satisfaction.
- Monitored dining area conditions, addressing any issues promptly to maintain quality standards.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Bachelor of Science - Global Hospitality And Leadership
University of Houston
Houston, TX05-2029
High School Diploma -
Klein Oak High School
Spring, TX05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- POS software
- Guest relations
- Foreign language skills
- Menu board art
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Interests
- Baking
- I like trying new recipes and food trends
- Food Blogging
Timeline
Host
LaMadeliene Cafe
06.2023 - 12.2024
Line Worker
LaMadeliene Cafe
06.2023 - 12.2024
Dishwasher
LaMadeliene Cafe
06.2023 - 12.2024
Table Busser
LaMadeliene Cafe
06.2023 - 12.2024
Bachelor of Science - Global Hospitality And Leadership
University of Houston
High School Diploma -
Klein Oak High School