Anna Villarreal

Dedicated and customer-focused professional with over 2 years of experience in retail and more than 1 year in the fast food and restaurant industry. Proven skills in sales, upselling, and ensuring a positive customer experience to drive revenue growth. Able to effectively multitask in fast-paced, high-pressure environments while maintaining professionalism and patience. Demonstrates a strong ability to handle challenging customer interactions with a solutions-oriented approach. Committed to delivering exceptional service and contributing to a company's success.

• 911 dispatcher and level 2 security officer, 05/24
• Bilingual translator certified by Texas Tech, 05/21

9-1-1 Dispatcher Training Certification – Demonstrated proficiency in emergency communication protocols, crisis management, and rapid decision-making. Gained experience in handling high-pressure situations, prioritizing emergency calls, and effectively communicating with first responders and the public.

Level 2 Security Officer Certification – Acquired knowledge of security procedures, access control, and conflict resolution. Trained in observing and reporting, basic self-defense, and handling potentially volatile situations while maintaining professionalism and safety.

These certifications highlight your ability to stay calm under pressure, communicate effectively, and handle responsibilities that require attention to detail and quick thinking—valuable skills for a customer service role.