Anna Wilkins
Mount Holly,NJ
Summary
Motivated and customer-focused professional with a strong passion for delivering exceptional service. Thrives in fast-paced environments and brings excellent organizational skills, a positive attitude, and the ability to multitask effectively. Recognized for building authentic customer relationships, resolving issues efficiently, and consistently creating positive, memorable experiences.
Overview
16
16
years of professional experience
Work History
In-House Sales Representative
Massanutten Resort
Massanutten, VA
06.2025 - 09.2025
- Greeted all customers promptly, contributing to a welcoming atmosphere.
- Enhanced guest experience by assisting in selection of vacation packages and activities.
- Fostered positive relationships with customers, leading to increased sales performance.
- Conducted competitor research on products, prices, and sales strategies to identify trends.
- Recognized opportunities for cross-selling additional products and services for revenue growth.
- Utilized strong verbal communication skills to engage customers and assess requirements.
- Informed potential customers about resort amenities and services, driving interest.
- Tailored sales approaches to successfully promote and upsell services to clients.
Nanny
Belyea Family
Quicksburg, VA
05.2010 - 06.2025
- Facilitated carpooling for three children to schools and extracurricular activities.
- Prepared meals as needed to ensure healthy eating habits.
- Handled all laundry duties including washing, drying, folding, and organizing clothing.
- Tidied and organized home daily to maintain cleanliness.
- Executed errands like grocery and donation drop-offs effectively.
- Performed light housekeeping along with organizational projects for improved efficiency.
- Looked for proactive ways to assist with household responsibilities.
Assistant to the Director
Village to Village Non-Profit Organization
Harrisonburg, Virginia
04.2024 - 06.2025
- Streamlined warehouse organization while processing inventory of donations.
- Sorted and packaged items specifically for refugee family support.
- Worked collaboratively to furnish homes for refugee families.
- Facilitated donation pickups, including furniture and other necessities.
Airbnb Host/Property Manager
Self-Employed
Harrisonburg, Virginia
06.2019 - 07.2023
- Achieved Superhost Status through consistent five-star ratings and outstanding accommodation quality.
- Managed bookings, pricing strategies, and calendar updates to maximize occupancy rates.
- Promptly addressed guest issues to increase satisfaction and encourage return visits.
- Maintained exceptional service standards via meticulous cleaning and preparation of baked goods, boosting guest loyalty.
Rideshare Driver
Uber
Harrisonburg, VA
10.2023 - 12.2025
- Efficiently navigated city streets to ensure timely passenger pickups.
- Optimized route planning by managing in-app navigation and ride requests.
- Maintained vehicle cleanliness to uphold a professional appearance.
- Resolved passenger issues promptly to enhance service quality.
- Assisted passengers with special needs, ensuring comfort throughout rides.
- Delivered courteous customer service, including support with luggage and local information.
Education
Certificates/Badges - Productivity And Organizing
NAPO
Professional Association12-2020
Graduate Certificate - Catering And Gourmet Cooking
Penn Foster Career School
Scranton, PA03-2007
Graduate Certificate - Restaurant Careers
Massanutten Technical Center
Harrisonburg, VA06-2005
Skills
Effective communication
- Problem solving
- Customer relations
- Organizational skills
- Multi-tasking
- Team collaboration
- Time management
- Positive attitude
- Attention to detail
- Needs assessment
References
References available upon request.
Timeline
In-House Sales Representative
Massanutten Resort
06.2025 - 09.2025
Assistant to the Director
Village to Village Non-Profit Organization
04.2024 - 06.2025
Rideshare Driver
Uber
10.2023 - 12.2025
Airbnb Host/Property Manager
Self-Employed
06.2019 - 07.2023
Nanny
Belyea Family
05.2010 - 06.2025
Certificates/Badges - Productivity And Organizing
NAPO
Graduate Certificate - Catering And Gourmet Cooking
Penn Foster Career School
Graduate Certificate - Restaurant Careers
Massanutten Technical Center