Anna Witmer
State College,PA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
4
4
years of professional experience
Work History
Barista
Rothrock Coffee
State College, PA
07.2024 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Checked brewing equipment for proper functionality.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Stocked customer service stations with paper products or beverage preparation items.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Operated cash registers to process customer payments.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Bakery Team Member
Wegmans
State College, PA
05.2021 - 02.2023
- Prepared and packaged bakery goods for display and sale.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in training new team members in bakery operations.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Followed recipes and baking instructions precisely for consistent product quality.
- Received orders from customers and fulfilled them accurately.
- Followed health codes and safety regulations when handling food products.
Education
High School Diploma -
State College Area High School
State College, PA06-2022
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Customer relationship management
- Adaptable and flexible
- Multitasking
Timeline
Barista
Rothrock Coffee
07.2024 - Current
Bakery Team Member
Wegmans
05.2021 - 02.2023
High School Diploma -
State College Area High School