Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Anna Lindquist

Summary

Dynamic professional with leadership experience as a Barista Trainer at Starbucks, excelling in staff coaching and training program development. Enhanced customer satisfaction through effective communication and being consistent. Skilled in espresso preparation and maintaining cleanliness standards, ensuring a welcoming environment. Proven ability to adapt quickly and improve operational efficiency.

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
01.2017 - 07.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Vet Technician Assistant

West Burleigh Veterinary Clinic
03.2020 - 06.2020
  • Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
  • Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
  • Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
  • Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
  • Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
  • Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
  • Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
  • Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
  • Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
  • Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
  • Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
  • Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
  • Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
  • Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
  • Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Restrained animals to protect veterinarians from potential harm.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Administered medications to animals in treatment and documented changes in condition.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Cleaned, sterilized and maintained surgical instruments and equipment.

Education

High School Diploma -

Wisconsin Virtual Academy
Madison
06-2016

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Staff coaching
  • Espresso preparation
  • Manual brewing techniques
  • Supply ordering
  • Training program development
  • Fluent in Spanish
  • Punctual and reliable

Accomplishments

  • Finalist, 2018 Barista Championship.
  • Won Partner of the quarter in 2021 and 2023.
  • Served individually made coffee drinks to over over 200 customers daily.

Certification

  • Certified Barista Trainer, Starbucks - 2018-2025

Languages

Spanish

Timeline

Vet Technician Assistant

West Burleigh Veterinary Clinic
03.2020 - 06.2020

Barista Trainer

Starbucks
01.2017 - 07.2025

High School Diploma -

Wisconsin Virtual Academy

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