Lillian Keller
Salt Lake City,UT
Summary
Dynamic Barista Trainer at Target/Starbucks with proven leadership in developing training programs that enhance team performance and customer satisfaction. Skilled in health and safety compliance and interpersonal communication, I foster a positive learning environment, boosting team morale and operational efficiency while ensuring adherence to high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Target/Starbucks
10.2024 - Current
- Trained new baristas on beverage preparation and customer service protocols.
- Assisted in developing training materials for product knowledge and operational efficiency.
- Ensured compliance with health and safety standards during training sessions.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Kohl's
11.2021 - 04.2022
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Adapted quickly to new products and promotions, enhancing product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Communications
University of Utah
Salt Lake City, UT04-2028
High School Diploma -
Mountain Ridge High School
Herriman, UT05-2024
Nail Technician License -
Jordan Academy of Technolgy
Riverton, UT06-2023
Skills
- Leadership experience
- Health and safety compliance
- Interpersonal and written communication
- Multimedia storytelling
- Internal communications
- Media relations
- Press release writing
- Media communications
Certification
- Licensed Nail Technician - 3 years
- Licensed Food Handler Manager - 1 year
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista Trainer
Target/Starbucks
10.2024 - Current
Sales Associate
Kohl's
11.2021 - 04.2022
Bachelor of Arts - Communications
University of Utah
High School Diploma -
Mountain Ridge High School
Nail Technician License -
Jordan Academy of Technolgy