Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yashly lopez

lawrence,MA

Summary

Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Starbucks
Methuen, MA
07.2022 - Current
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Researched current trends in the coffee industry, keeping training content up-to-date and relevant.
  • Evaluated employee progress throughout the course of their training program.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.

Student Ambassador

Central Catholic High School
Lawrence, MA
08.2021 - 05.2024
  • Conducted campus tours for prospective students and their families.
  • Provided information to visitors regarding the admission process, academic programs and student life.
  • Assisted in planning and organizing events on campus such as open house, orientation and alumni reunions.
  • Greeted guests at the university entrance and directed them to appropriate areas of the campus.

Mentor

Boys and Girls Club
Lawrence, MA
11.2022 - 03.2023
  • Provided mentorship and advice to students regarding academic, social, and personal issues.
  • Encouraged students to reach their full potential by providing positive reinforcement and constructive feedback.
  • Promoted a safe learning environment by addressing any conflicts between students in a respectful manner.

Education

High School Diploma -

Central Catholic High School
Lawrence, MA
05-2024

Finance

Bentley University
Waltham, MA

Skills

  • Coffee expertise
  • Sales proficiency
  • Leadership experience
  • Health codes understanding
  • Multitasking
  • Analytical Thinking
  • Active Listening
  • Relationship Development
  • Cultural Competency
  • Diverse student populations
  • Work Experience Programs

Languages

English
Professional
Spanish
Professional

Timeline

Mentor

Boys and Girls Club
11.2022 - 03.2023

Barista Trainer

Starbucks
07.2022 - Current

Student Ambassador

Central Catholic High School
08.2021 - 05.2024

High School Diploma -

Central Catholic High School

Finance

Bentley University

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Yashly lopez