Summary
Overview
Work History
Education
Skills
Tools And Technical
Timeline
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Annabel Dourado

Stoughton,United States

Summary

Bilingual Secretary/Interpreter with hands-on experience in medical environments, supporting over 200 daily client interactions in both English and Portuguese. Skilled in scheduling, administrative coordination, and clear, compassionate communication in high-volume, patient-facing roles. Currently working at Toxmeup, Interpreting medical conversations and manage appointments using Zanda Health. Actively pursuing an Associate's Degree to transition into nursing, combining frontline experience with a deep commitment to healthcare service.

Overview

2
2
years of professional experience

Work History

Secretary/interpreter

Toxmeup
Rockland, United States
01.2025 - Current
  • As a Secretary/Interpreter at Toxmeup, the role involves facilitating communication by providing interpretation services and managing administrative tasks to support organizational operations.
  • Effective communication skills are essential for translating information accurately between parties, while also ensuring that all administrative duties are performed efficiently.
  • Interpreted real-time conversations between English- and Portuguese-speaking clients and medical staff, preventing miscommunications and ensuring accurate understanding in over 200 interactions per day.
  • Scheduled and coordinated over 100+ daily patient appointments using Zanda Health, minimizing overlap and reducing scheduling conflicts by 30%.
  • Ensured strict confidentiality when handling sensitive patient information and translating private client discussions, in compliance with HIPAA standards.

Cashier

Olivios
Stoughton, United States
09.2024 - Current
  • Prepared and packaged 100+ food orders per shift with accuracy and speed in a high-volume takeout setting, minimizing wait times and maximizing order accuracy.
  • Maintained a clean prep and cashier station in full compliance with local food safety regulations, contributing to successful health inspection results.
  • Delivered friendly, prompt service to walk-in customers while communicating effectively with back-of-house staff to ensure seamless operations during peak hours.

Server/cashier

Juanita
Stoughton, United States
08.2023 - 02.2024
  • Worked as a cashier and server, delivering excellent customer service and demonstrating strong problem-solving abilities.
  • Delivered calm, attentive service to over 100 guests daily in a busy steakhouse, praised for clear communication and conflict resolution during high-stress dining periods.
  • Processed payments accurately using POS system and ensured a clean, comfortable dining atmosphere that consistently met customer expectations.

Education

Diploma -

Stoughton high school
Stoughton
06.2025

Associate's Degree -

Massasoit
Brockton
07.2027

Skills

  • Bilingual Communication (English & Portuguese)
  • Medical Interpretation
  • Scheduling & Administrative Support
  • Customer Service & Client Interaction
  • Effective Verbal & Written Communication
  • Zanda Health (Scheduling)
  • Point-of-Sale (POS) Systems
  • HIPAA Compliance
  • Teamwork & Collaboration
  • Critical Thinking & Problem Solving

Tools And Technical

  • Zanda Health (Scheduling)
  • Point-of-Sale (POS) Systems
  • HIPAA Compliance
  • Google Workspace (Docs, Calendar)

Timeline

Secretary/interpreter

Toxmeup
01.2025 - Current

Cashier

Olivios
09.2024 - Current

Server/cashier

Juanita
08.2023 - 02.2024

Diploma -

Stoughton high school

Associate's Degree -

Massasoit

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Annabel Dourado