- Backpacking and Hiking
- Camping and trail riding
- Visiting shelter pets
- Classic board games
Annabell Hunter
1511 Jack St.,FL
Summary
With a proven track record at Best Buy, I excel in delivering world class in-home and technical support. By leveraging accumulative knowledge of consumer technologies and active listening skills, I can bring all I have learned to assist fellow employees and agents. Personal achievements include developing training tools that significantly reduced workload and implementing techniques to enhance efficiency while maintaining customer satisfaction.
Overview
7
7
years of professional experience
Work History
Care Specialist 2- In-Home Services Support
Best Buy Stores LP
04.2024 - Current
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments and channels.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in kindness and understanding.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the companies best practices.
Care Specialist 2- Geek Squad Pre-diag Support
Best Buy Stores LP
09.2023 - 04.2024
- Monitored customer care goals and developed improvements.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across channels such as, Microsoft Teams, Outlook, and Telephone.
- Ask clients qualifying questions and communicating clearly while giving realistic expectations and feedback during their pre-diagnostic phase.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy, kindness and willingness to listen to client needs.
Customer Specialist 1- Store Call Support
Best Buy Stores LP
03.2021 - 09.2023
- Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
- Managed approximately 80+ incoming calls per day from customers
Verizon- Vendor Provided Labor
Best Buy Stores LP
01.2018 - 03.2021
- Set up displays, correct pricing and signage to attract customers and increase sales.
- Extensive knowledge of promotions, financing and contracts; resulting in cost savings for customers without sacrificing quality.
- Implemented efficient training binders to reduce administrative workload between myself and peers.
- Utilized a diverse range of carriers, ensuring quality of products and services to clients.
Education
GED -
Samual Wolfson
Jacksonville, FL09.2011
Skills
- Passion for details
- Vast knowledge of consumer technologies
- Active listening skills
- Behavioral support
- Ability to empathize and sympathize
Interests
Timeline
Care Specialist 2- In-Home Services Support
Best Buy Stores LP
04.2024 - Current
Care Specialist 2- Geek Squad Pre-diag Support
Best Buy Stores LP
09.2023 - 04.2024
Customer Specialist 1- Store Call Support
Best Buy Stores LP
03.2021 - 09.2023
Verizon- Vendor Provided Labor
Best Buy Stores LP
01.2018 - 03.2021
GED -
Samual Wolfson
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