Annabell Martinez
Hobbs,NM
Summary
Achievements include regularly exceeding sales, service and customer acquisition quotas. Dedicated to expanding reach and gross sales with good networking and account servicing skills. Superior work ethic with an adaptable approach.
Overview
12
12
years of professional experience
Work History
Direct Sales Representative
Sentry Insurance
Stevens Point, WI
06.2022 - Current
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided exceptional customer service to ensure customer satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained up-to-date knowledge of company's products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Mike Guerin State Farm
Hobbs, NM
08.2019 - 06.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Cashier
Bunks Feed Barn
Hobbs, NM
08.2012 - 05.2019
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed customer payments quickly and returned exact change and receipts.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers and responded to informational requests.
- Informed customers of in-store promotions or pricing specials.
Education
Associate of Science -
New Mexico Junior Collage
Hobbs, NM05-2017
Associate of Fine Arts -
New Mexico Junior Collage
Hobbs, NM05-2017
Skills
- Product sales
- Relationship development
- Goal oriented
- Service improvements
- Business growth and retention
- Closing techniques
- Customer relationship management
Languages
Spanish
Professional
Timeline
Direct Sales Representative
Sentry Insurance
06.2022 - Current
Customer Service Representative
Mike Guerin State Farm
08.2019 - 06.2022
Customer Service Cashier
Bunks Feed Barn
08.2012 - 05.2019
Associate of Science -
New Mexico Junior Collage
Associate of Fine Arts -
New Mexico Junior Collage