Annabella Berwick
Houston,TX
Summary
Driven hospitality professional with expertise in delivering exceptional customer service in dynamic environments. Proven ability to manage multiple tasks, address customer inquiries, and uphold cleanliness standards. Strong teamwork skills and adaptability enable consistent alignment with shifting demands. Excellent communication fosters positive interactions and enhances guest satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Travelers Cart
09.2024 - 01.2025
- Ensured timely order delivery by collaborating effectively with kitchen staff.
- Developed strong relationships with patrons, enhancing overall guest experience.
- Maintained service excellence during busy periods, prioritizing guest rapport and detail.
- Advised guests on menu items, addressing food allergy concerns with expertise.
- Utilized POS system for efficient order placement and bill management.
Server
Crave Cupcakes
05.2022 - 08.2022
- Enhanced guest experiences by providing menu knowledge and food recommendations.
- Trained new staff on service standards to ensure optimal customer service.
- Processed payments accurately and efficiently while managing cash register operations.
- Delivered exceptional customer service in a high-paced restaurant environment.
Camp Counselor
Camp Paseo
05.2019 - 08.2021
- Enhanced camper engagement through daily activities and teamwork-focused games.
- Maintained safety protocols rigorously during all camp operations and activities.
- Designed age-appropriate programming to meet diverse camper interests effectively.
- Monitored camper behavior closely, resolving conflicts to ensure a positive environment.
Volunteer
Aggieland Humane Society
09.2024 - 12.2024
- Ensured operational facilities met program needs through diligent maintenance.
- Promoted animal welfare by providing care and organizing adoption events.
- Fostered animals unsuitable for shelter to improve their well-being and chances.
- Streamlined facility cleanliness to enhance operational efficiency and visitor experience.
Shadowing Student
Chi St. Joseph's Health
05.2023 - 08.2023
- Gained insights into workflow and team dynamics through daily operations observations.
- Learned best practices by shadowing experienced staff in operational techniques.
- Monitored NICU job actions by observing registered nurses' procedures and interactions.
- Ensured cleanliness and orderliness of NICU areas and supplies for optimal function.
Education
Bachelor of Science - Public Health
Texas A&M University
College Station, TX12-2025
Skills
- Customer satisfaction
- Efficient order processing
- Organized and efficient
- Guest service
- Excel proficiency
- Fast learner
- Positive attitude
- Problem-solving
Accomplishments
- Documented and resolved 20+ conflicts between members while serving on Sorority Standards Committee which led to improved compliance and reduced violations.
Timeline
Restaurant Server
Travelers Cart
09.2024 - 01.2025
Volunteer
Aggieland Humane Society
09.2024 - 12.2024
Shadowing Student
Chi St. Joseph's Health
05.2023 - 08.2023
Server
Crave Cupcakes
05.2022 - 08.2022
Camp Counselor
Camp Paseo
05.2019 - 08.2021
Bachelor of Science - Public Health
Texas A&M University