Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Annabella Gomes

Annabella Gomes

Staten Island,NY

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

CUSTOMER SERVICE

Domenicos Pizza and Pasta
02.2022 - 06.2023
  • Managed high volume of customer inquiries while maintaining attention to detail and accuracy
  • Demonstrated strong communication skills in handling customer interactions via phone and email.
  • Interacted directly with customers and team members to maintain high level of customer service, boosting customer service 50%.
  • Exhibited excellent communications and customer service relations skills.
  • Maintained exceptional customer service standards throughout every shift.

CUSTOMER SERVICE

Kiddie cakes
06.2020 - 09.2021
  • Demonstrated strong communication skills in handling customer interactions via phone and email
  • Managed high volume of customer inquiries while maintaining attention to detail and accuracy.
  • Provided outstanding customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.

Education

NURSING BACHELOR Student -

Suny Polytechnic Institute
Utica, NY
2023.08 - Current

DIPLOMA -

St. Joseph by the Sea High School
Staten Island, NY
06.2023

Skills

  • Communication
  • Critical Thinking
  • Time Management
  • Teamwork
  • Attention to Detail
  • Documentation
  • Empathy

Accomplishments

  • Honor Roll Throughout High School Career
  • President's List at College
  • Tutoring Volunteer in High School

Timeline

NURSING BACHELOR Student -

Suny Polytechnic Institute
2023.08 - Current

CUSTOMER SERVICE

Domenicos Pizza and Pasta
02.2022 - 06.2023

CUSTOMER SERVICE

Kiddie cakes
06.2020 - 09.2021

DIPLOMA -

St. Joseph by the Sea High School

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Annabella Gomes