Annabella Gomes
Staten Island,NY
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
CUSTOMER SERVICE
Domenicos Pizza and Pasta
02.2022 - 06.2023
- Managed high volume of customer inquiries while maintaining attention to detail and accuracy
- Demonstrated strong communication skills in handling customer interactions via phone and email.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service 50%.
- Exhibited excellent communications and customer service relations skills.
- Maintained exceptional customer service standards throughout every shift.
CUSTOMER SERVICE
Kiddie cakes
06.2020 - 09.2021
- Demonstrated strong communication skills in handling customer interactions via phone and email
- Managed high volume of customer inquiries while maintaining attention to detail and accuracy.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
NURSING BACHELOR Student -
Suny Polytechnic Institute
Utica, NY 2023.08 - Current
DIPLOMA -
St. Joseph by the Sea High School
Staten Island, NY06.2023
Skills
- Communication
- Critical Thinking
- Time Management
- Teamwork
- Attention to Detail
- Documentation
- Empathy
Accomplishments
- Honor Roll Throughout High School Career
- President's List at College
- Tutoring Volunteer in High School
Timeline
NURSING BACHELOR Student -
Suny Polytechnic Institute
2023.08 - Current
CUSTOMER SERVICE
Domenicos Pizza and Pasta
02.2022 - 06.2023
CUSTOMER SERVICE
Kiddie cakes
06.2020 - 09.2021
DIPLOMA -
St. Joseph by the Sea High School