Annabella Gonzales
Katy,TX
Summary
Reliable caregiver enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Displays maturity through on-time attendance, proficient deescalation techniques, and professional behavior.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Bristol Park Senior Living
04.2023 - Current
- Enhanced elderly residents quality of life by providing compassionate care and assistance with daily activities.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted residents in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for residents, ensuring proper dosages and adherence to prescribed schedules.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, and toileting.
Bartender
BreWingZ Restaurant And Bar
01.2023 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assistant Manager/Key Holder
Smoothie King
04.2021 - 01.2023
- In charge of opening and/or closing store, ensuring every safety precaution is completed.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Accomplished multiple tasks within established timeframes.
Cashier
Target
06.2020 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Excelled deescalation techniques in intense situations to minimize violence and complaints.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored self-checkout systems and provided help in resolving complex problems.
Line Cook
Cinemark 19
04.2019 - 07.2020
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Customer Service Associate
Pop Culture Company
05.2018 - 08.2019
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Paetow High School
Katy, TX05.2021
Associate of Arts - Psychology
Lone Star College System
Cypress,TX04.2026
Skills
- Relationship Building
- First Aid and Safety
- Customer Service
- Payment Processing
- Cash Register Operation
- POS Systems
- Merchandise Restocking
- Cleaning and Sanitizing
- Product Knowledge
- Time Management Skills
- Telephone Etiquette
- Adaptability and Flexibility
- Teamwork and Collaboration
- Work Ethic and Integrity
Certification
- Food Handlers Certification
- CPR and First-Aid Certification
- TABC Certification
Timeline
Elderly Caregiver
Bristol Park Senior Living
04.2023 - Current
Bartender
BreWingZ Restaurant And Bar
01.2023 - 07.2023
Assistant Manager/Key Holder
Smoothie King
04.2021 - 01.2023
Cashier
Target
06.2020 - 01.2021
Line Cook
Cinemark 19
04.2019 - 07.2020
Customer Service Associate
Pop Culture Company
05.2018 - 08.2019
High School Diploma -
Paetow High School
Associate of Arts - Psychology
Lone Star College System
- Food Handlers Certification
- CPR and First-Aid Certification
- TABC Certification
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