Annabelle Ortega
El Paso,TX
Summary
Experienced server with a proven track record of enhancing customer dining experiences through exceptional service and extensive menu knowledge. Skilled in collaborating with kitchen staff to ensure timely order delivery and uphold a clean, welcoming environment. Committed to maintaining high standards of service and customer satisfaction.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Server
Lunchbox
El Paso, Texas
07.2024 - Current
- Provided friendly and efficient service to enhance customer dining experiences.
- Maintained cleanliness and organization of dining area to promote safety and comfort.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Served food and beverages promptly while adhering to health and safety standards.
- Utilized menu knowledge to provide recommendations and answer customer questions.
- Prepared tables for new guests, ensuring an inviting atmosphere.
- Conducted regular checks on customers to ensure satisfaction with their meals.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Ihop
El Paso, Texas
08.2018 - 06.2024
- Provided friendly and efficient service to enhance customer dining experiences.
- Maintained cleanliness and organization of dining area to promote safety and comfort.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Responded to customer inquiries and concerns with professionalism and courtesy.
- Served food and beverages promptly while adhering to health and safety standards.
- Utilized menu knowledge to provide recommendations and answer customer questions.
- Prepared tables for new guests, ensuring an inviting atmosphere.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Bartender/Server/Bar Manager
Logans Roadhouse
El Paso, Texas
01.2002 - 03.2018
- Prepared a variety of cocktails and beverages in accordance with established recipes.
- Maintained cleanliness and organization of bar area to ensure a welcoming environment.
- Assisted in training new staff members on beverage preparation and customer service standards.
- Engaged with customers to promote daily specials and enhance their dining experience.
- Managed inventory by tracking stock levels and placing orders to minimize shortages.
- Executed beverage preparation according to standard recipes to maintain quality and consistency.
- Implemented new menu items based on customer feedback and seasonal trends.
- Executed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Processed customer payments accurately and efficiently using Point of Sale (POS) systems.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Conducted regular bar maintenance to comply with health and safety regulations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
High School Diploma -
Ysleta High School
El Paso, TX06-1989
Skills
- Customer service
- Table preparation
- Cash handling
- Menu knowledge
- High-volume service
- Team collaboration
- Customer engagement
- Exceptional customer service
- Food safety practices
- Strong work ethic
- Friendliness
- Effective customer upselling
Certification
Texas Alcoholic Beverages Commission, Certified Bartender- 25 years experience, 2002 - Present
Timeline
Server
Lunchbox
07.2024 - Current
Server
Ihop
08.2018 - 06.2024
Bartender/Server/Bar Manager
Logans Roadhouse
01.2002 - 03.2018
High School Diploma -
Ysleta High School