ANNA CAROLINA ZATTA
Marlborough,MA
Summary
I'm a dedicated professional with a passion for delivering excellent customer service and maintaining strong, trustworthy relationships. Fluent in both English and Portuguese, I bring a combination of bilingual skills and a deep understanding of business technologies to drive success. I’m highly skilled at multitasking, managing time efficiently, and ensuring customer satisfaction. My goal is to create a positive, seamless experience for clients while upholding integrity and high professional standards. I’m eager to contribute to a company where I can make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Acton, Massachusetts
09.2022 - Current
- Maintained accurate records of all customer accounts and transactions.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Ensured compliance with banking regulations and procedures in daily operations.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Provided customer service by attending to their inquiries and requests for information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed daily cash balancing and operated ATMs.
- Helped customers understand and use mobile applications and online banking.
Sales Support
Top Line Granite
Tyngsboro, MA
06.2022 - 08.2022
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Listened to customer needs to identify and recommend best products and services.
- Scheduled and attended appointments per week.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Accounting Assistant
Genesis Tax House
Framingham, MA
12.2019 - 06.2022
- Assisted in evaluating employee performance and improvement initiatives.
- Worked closely with customers to understand needs and resolve diverse issues.
- Coded invoices and other records to maintain organized and accurate records.
- Finalized and processed paperwork with local, state and federal government authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
Customer Service Cashier
Dunkin' Donuts
Framingham, MA
08.2019 - 12.2019
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Assistant Manager
La Rosa Pizzaria
Naples, FL
02.2019 - 05.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
High School Diploma -
Colegio Franciscano Imaculada Conceicao
Brazil12.2018
Skills
- Computer Skills
- Microsoft Office: Word and PowerPoint Certification
- Technical Skills
- Accounting, Business Communications, Keyboarding, Business Math, Check Cashing
- Branch operations
- Creative thinking
Languages
- English and Portguese
References
Aquila Ramos - (508)408-3142 -aquila@uniontravel.net
Union Travel (Owner)
18 Union ave, Framingham, MA 01702
Timeline
Associate Banker
JP Morgan Chase
09.2022 - Current
Sales Support
Top Line Granite
06.2022 - 08.2022
Accounting Assistant
Genesis Tax House
12.2019 - 06.2022
Customer Service Cashier
Dunkin' Donuts
08.2019 - 12.2019
Assistant Manager
La Rosa Pizzaria
02.2019 - 05.2019
High School Diploma -
Colegio Franciscano Imaculada Conceicao