Anna Gloria Cuello Méndez
Miami ,FL
Summary
Dynamic professional with extensive experience as a Referral Coordinator at Las Mercedes Medical Center, excelling in optimizing patient scheduling and enhancing communication among healthcare providers. Known for exceptional organizational skills and a detail-oriented approach, I effectively manage multiple tasks while ensuring timely access to care and improving operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Las Mercedes Medical Center
Miami, FL
06.2025 - Current
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Managed scheduling of appointments, optimizing physician availability and patient flow.
- Collaborated with healthcare providers to streamline referral processes and improve communication.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and accessibility.
Front Desk Receptionist
Spa Laser Aesthetic Miami
Miami, FL
11.2024 - 05.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated appointment scheduling using Spa Finder software, optimizing daily workflow for staff and clients.
- Maintained accurate records of client interactions and transactions, enhancing data retrieval efficiency.
Referral Assistant
New Access Medical Center
Miami, FL
03.2023 - 11.2024
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Assisted healthcare professionals in managing patient records using electronic health record systems.
- Developed streamlined processes for patient intake and discharge procedures, enhancing operational efficiency.
- Trained new staff on administrative protocols and best practices for patient care support.
Marketing Associate
Sol and Vida Medical Center
Miami, FL
01.2023 - 03.2023
- Developed and executed marketing campaigns to enhance brand visibility and patient engagement.
- Conducted market research to identify trends, target demographics, and competitive positioning strategies.
- Collaborated with cross-functional teams to create promotional materials and digital content for social media platforms.
- Analyzed campaign performance metrics to optimize marketing strategies and improve outreach effectiveness.
Credit Manager Bank
Banco Cuba
Matanzas Cuba
05.2015 - 07.2017
General Manager
Seguridad Social
Matanzas Cuba
02.2001 - 04.2015
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Developed and implemented strategic initiatives to enhance operational efficiency and productivity.
- Managed cross-functional teams, fostering collaboration to achieve organizational goals.
- Analyzed performance metrics to drive continuous improvement in service delivery and customer satisfaction.
Education
High School Diploma -
FOC Aurelio Janet
Matanzas Cuba Social Communication -
Camilo Cienfuegos University
Matanzas Cuba 06.2012
Skills
Organization and time management
Excellence interpersonal and communication
Details- oriented and able to handle multiple tasks simultaneously
Experience managing referral and scheduling appointments
Ability to work independently and as part of a team
Certification
Medical Coding and Billing (pending Board)
Certificate Home Health Aide
Social Communication Certificate
FOC Aurelio Janet High School Certificate
Timeline
Referral Coordinator
Las Mercedes Medical Center
06.2025 - Current
Front Desk Receptionist
Spa Laser Aesthetic Miami
11.2024 - 05.2025
Referral Assistant
New Access Medical Center
03.2023 - 11.2024
Marketing Associate
Sol and Vida Medical Center
01.2023 - 03.2023
Credit Manager Bank
Banco Cuba
05.2015 - 07.2017
General Manager
Seguridad Social
02.2001 - 04.2015
High School Diploma -
FOC Aurelio Janet
Social Communication -
Camilo Cienfuegos University