Anna Gosciejew
Sycamore,IL
Summary
Dedicated professional with a strong work ethic and a positive attitude. Experienced in guest relations across various sectors, including reception, food service, and caregiving. Proven organizational skills and leadership experience enhance operational efficiency and customer satisfaction.
Over 10 years of experience as a painter, local art educator, and social media strategist for community art centers.
Overview
4
4
Certification
9
9
years of professional experience
Work History
Receptionist
Great Clips
DeKalb, IL
02.2026 - Current
- Greeted guests warmly to create a welcoming atmosphere at the salon
- Managed incoming calls, delivering detailed information about services and promotions
- Educated guests on haircare, successfully upselling product
- Assisted Stylists to manage guest flow for salon efficiency
- Processed payments accurately and managed cash register operations
- Maintained cleanliness and organization of the salon
- Adhered to Illinois state sanitation protocols to ensure a safe environment
Shift Lead
Crumbl Cookie
Geneva, IL
04.2024 - 01.2026
- Led daily operations for a team of eight, fostering smooth workflow and team cohesion
- Resolved customer concerns promptly to enhance satisfaction and loyalty
- Trained new employees on cookie preparation and customer service standards
- Managed inventory levels to ensure ingredient availability for daily operations
- Performed opening and closing procedures, such as counting the register
Caregiver
Home Instead
Dekalb, IL
12.2020 - 09.2023
- Delivered personal care and companionship to enhance clients' daily living experiences.
- Engaged with families to address client needs and preferences, fostering supportive relationships.
- Coordinated with healthcare professionals to develop and implement tailored client care plans.
Social Media Manager
Local Art Centers
Sycamore, IL
01.2018 - Current
- Developed engaging content for social media platforms to enhance brand visibility
- Prepared monthly calendar to manage online content across multiple platforms
- Collaborated with local influencers to promote community-focused campaigns and events
Education
Cosmetology - G.P.A 96.30
Cosmetology & Spa Academy
Elgin, IL08-2026
High School Diploma -
Sycamore High School
Sycamore, IL08-2016
Skills
- Customer service
- Effective communication
- Health and safety
- Inventory management
- Time management
- Team leadership
- Positive and professional
- Content and digital asset management
Certification
- Barbicide Be Healthy Initiative
- Barbicide Certification
- Shear Haven Domestic Violence
- Food Managment & Safety
Timeline
Receptionist
Great Clips
02.2026 - Current
Shift Lead
Crumbl Cookie
04.2024 - 01.2026
Caregiver
Home Instead
12.2020 - 09.2023
Social Media Manager
Local Art Centers
01.2018 - Current
Cosmetology - G.P.A 96.30
Cosmetology & Spa Academy
High School Diploma -
Sycamore High School