Anna H. King
Cleveland,AL
Summary
Seeking to make a career that challenges me daily to develop and grow professionally. I want to use my problem-solving and leadership skills to lead a successful team & deliver the best customer satisfaction.
Overview
8
8
years of professional experience
Work History
Team Lead (Shift supervisor)
Topgolf
07.2022 - Current
- Supervise the team in providing best-in-class service on a daily basis
- Recruit & train new associates alongside the training manager
- Solve customer issues quickly in a friendly and professional manner
- Coach and develop the team and drive associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Ensure all guest areas are staffed and functioning efficiently & delegate tasks
- Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage, and Caring
- Assist to maximize profit, revenue, & efficiency
- Lead other operational duties as assigned by manager.
Bay Host Shift Lead, Event Ambassador Lead, A.C.E. Trainer, & Marketing Champion
Topgolf
10.2018 - Current
- Welcome guests and ensure guests safety by delivering a safety briefing and assist them on understanding their gameplay
- Take pride in delivering topnotch service to all guests
- Advocate safety for associates and guests by maintaining a clean and safe workplace and guest areas
- Accountable for cash and credit transactions
- Prepare setup for catered buffets, table alignments, & décor for events
- Represents the company by hosting events from small parties to large corporate events & tournaments
- Participated in local campaigns and outreach efforts to target core audiences under supervision of the marketing manager
- Participated in hiring events & taught company core classes for new hires.
Travel Agent
Wishes Travel
11.2022 - Current
- Updates and maintains customer databases to increase customer retention.
- Streamlines booking processes for improved efficiency & ease
- Generate stravel-related reports for clients to facilitate decision-making.
- Leverages social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
- Providing exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Manatee & Dolphin Husbandry Assistant
SeaWorld Rescue Team
10.2017 - 10.2018
Ride Attendant
Universal Studios & Islands of Adventure
02.2018 - 10.2018
College Program Merchandise Cast Member
Animal Kingdom, Walt Disney World Resort
01.2017 - 05.2017
Museum Presenter
NASA U.S. Space and Rocket Center
08.2016 - 01.2017
Education
B.S. Biology, Concentration in Marine Sciences
University Of South Alabama
05.2016
Skills
- Outgoing & Caring personality
- Passionate about helping others
- Team oriented but comfortable working independently, self-motivated
- Problem solving & quick thinking
- Commucation & verbal (public speaking)
- Ability to lift 75 lbs
- Microsoft Office applications: Word, Excel, PowerPoint
- Social Media fluency
- Multi-tasking
- Eagerness to learn new things & challenges
- Safety oriented
- Social Media and Promotions
Timeline
Travel Agent
Wishes Travel
11.2022 - Current
Team Lead (Shift supervisor)
Topgolf
07.2022 - Current
Bay Host Shift Lead, Event Ambassador Lead, A.C.E. Trainer, & Marketing Champion
Topgolf
10.2018 - Current
Ride Attendant
Universal Studios & Islands of Adventure
02.2018 - 10.2018
Manatee & Dolphin Husbandry Assistant
SeaWorld Rescue Team
10.2017 - 10.2018
College Program Merchandise Cast Member
Animal Kingdom, Walt Disney World Resort
01.2017 - 05.2017
Museum Presenter
NASA U.S. Space and Rocket Center
08.2016 - 01.2017
B.S. Biology, Concentration in Marine Sciences
University Of South Alabama