Summary
Overview
Work History
Education
Skills
Timeline
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Annah Stromme

Oshkosh,WI

Summary

Hardworking admissions coordinator with hands-on experience handling pre-admissions interviews and screenings. In-depth knowledge of administrative and insurance procedures as well as schedule management. Deadline-driven and ambitious with great technical expertise.

Overview

7
7
years of professional experience

Work History

Admissions Coordinator

Optum, UnitedHealth Group
07.2024 - Current
  • Answer incoming calls for UHC southern region centers (AL, TN, FL, NC, LA - 8 centers total)
  • Track & document the disposition of potential patient from initial contact, complete intake questionnaire & work with center to schedule patient appropriately.
  • Developed strategies to reduce barriers encountered by patients in accessing care.
  • Participated in quality improvement initiatives aimed at improving patient experience.
  • Provided guidance on insurance coverage options for uninsured or underinsured individuals.
  • Maintained accurate records of patient interactions and outcomes in electronic health record systems.
  • Attended team meetings to discuss patient cases and develop individualized care plans.
  • Contacted patients to provide appointment reminders.

Administrative Assistant/Intake Coordinator

Refresh Mental Health
07.2021 - 07.2024
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Multitask while using several EHR systems at once.
  • Assist prospective clients who are seeking mental health treatment/services
  • Facilitates assessment of general intake questions from potential clients or their referral sources.
  • Build rapport & trust with patients & colleagues
  • Understand the importance of HIPPA & policies/procedures.
  • Maintain clinical records & required paperwork in compliance with company standards.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.

Part Time Beauty Advisor

Sephora USA
Appleton, WI
10.2022 - Current
  • Build and deepen productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Develop connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Provide customers with product advice and recommendations based on their individual needs.
  • Perform sales activities such as cashiering, stocking shelves, inventory management and customer service.

Nanny

Labby Family
Neenah, WI
04.2018 - 06.2021
  • Cared for 2 children
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Provided safe transportation to and from activities and events.
  • Encouraged safe, positive behavior by redirecting children to take positive action.

Education

Associate of Science - Paralegal

MORAINE PARK TECHNICAL COLLEGE
Fond Du Lac, WI
05.2021

Skills

  • Client Relations
  • Experience in medical admissions
  • Experience in administrative type tasks
  • Schedule management
  • Team management
  • Microsoft Office
  • Relationship building
  • PPE use
  • Organizational skills
  • Data management
  • Process management
  • Training and Development

Timeline

Admissions Coordinator

Optum, UnitedHealth Group
07.2024 - Current

Part Time Beauty Advisor

Sephora USA
10.2022 - Current

Administrative Assistant/Intake Coordinator

Refresh Mental Health
07.2021 - 07.2024

Nanny

Labby Family
04.2018 - 06.2021

Associate of Science - Paralegal

MORAINE PARK TECHNICAL COLLEGE

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Annah Stromme