Annahi Esparza
Grand Prairie,TX
Summary
Highly skilled loan specialist with expertise in ensuring data accuracy and maintaining security. Dedicated professional with over 6 years of experience assisting clients and meticulously reviewing credit histories. Proficient in all credit procedures, experienced loan officer excelling at assessing customer needs, offering suitable products, and guiding customers through the loan process. Handles complex financial transactions with ease, leveraging in-depth knowledge of loan products, services, and lending regulations. Consistently delivers excellent service to foster strong customer relationships and contribute to overall satisfaction.
Overview
5
5
years of professional experience
Work History
Loan Officer
Texas Trust Credit Union
2023.03 - 2024.08
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Developed strong relationships with customers through high levels of customer service.
- Initiated outreach efforts to underserved communities, expanding bank's customer base.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Universal Branch Associate
Texas Trust Credit Union
2022.03 - 2023.03
- Participated in ongoing professional development activities to stay current on industry trends and best practices.
- Handled complex transactions confidently, demonstrating expertise in various financial instruments such as mortgages, personal loans, credit cards, and investments accounts.
- Established a reputation as a reliable and trustworthy banking professional through consistent adherence to high ethical standards and dedication to providing exceptional service to all customers.
- Provided exceptional support during audits by maintaining organized documentation of all necessary records.
- Educated customers on various banking options available, helping them make informed decisions based on their financial needs.
Store Manager
Loan Star Title Loans
2019.11 - 2022.03
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Medical Assistant Diploma -
Concord Career College
High School diploma -
South Grand Prairie High School
05.2017
Skills
- Documentation Review
- Sales expertise
- Credit analysis
- Banking
- Team Player
- Bilingual in Spanish & English
- Customer Service
- Microsoft Office
- Data Entry
- Application Review
- Active Listening and Learning
- Problem-Solving
Personal Information
Title: Loan Officer
Timeline
Loan Officer
Texas Trust Credit Union
2023.03 - 2024.08
Universal Branch Associate
Texas Trust Credit Union
2022.03 - 2023.03
Store Manager
Loan Star Title Loans
2019.11 - 2022.03
Medical Assistant Diploma -
Concord Career College
High School diploma -
South Grand Prairie High School
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