Anna Jean Buckholz
Westmoreland,PA
Summary
Certified Clinical Medical Assistant with hands-on experience in patient care, medical procedures, and healthcare administration. Displays strong clinical skills in assessing vital signs, performing lab procedures, managing records, and providing quality patient service. Proven ability to manage multiple tasks and remain calm under pressure while showcasing excellent interpersonal communication skills. Consistently recognized for maintaining positive relationships with patients, medical professionals, insurance companies and regulatory agencies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Allegheny Health Network
Irwin, PA
08.2017 - Current
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Documented lab results accurately into the Electronic Medical Record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Pediatric Medical Assistant
Pediatric Associates Of Westmoreland
Greensburg, PA
08.2013 - 08.2017
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Performed throat swabs and other basic diagnostic procedures.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Ensured examination rooms were clean, stocked, and properly set up.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Assisted in the examination room with basic clinical tasks such as taking temperatures and blood pressures.
- Provided assistance to physicians during exams or treatments as required.
- Greeted incoming patients upon arrival at the practice and verified demographic information prior to their appointment.
- Provided emotional support and reassurance to young patients and their families.
- Performed patient histories, vital signs, and medical screenings.
- Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
Customer Service Manager
Walmart
North Myrtle Beach, SC
01.2006 - 08.2013
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Associate of Science - Medical Assistant
Sanford Brown
Wilkinsburg05-2013
Associate of Science - Nursing
Westmoreland County Community College
Youngwood, PASkills
- Specimens collection and processing
- Vital signs monitoring
- HIPAA compliance
- Adaptable and flexible
- EKG monitoring
- Specimen collection
- Professionalism and ethics
- Phlebotomy techniques
- Clinical documentation
- Physician support
- Diagnostic testing assistance
Certification
- Bls training
- Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Allegheny Health Network
08.2017 - Current
Pediatric Medical Assistant
Pediatric Associates Of Westmoreland
08.2013 - 08.2017
Customer Service Manager
Walmart
01.2006 - 08.2013
Associate of Science - Medical Assistant
Sanford Brown
Associate of Science - Nursing
Westmoreland County Community College
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