Brenda Sosa
West Grove,PA
Summary
Highly motivated multi-tasking , Bilingual Certified Clinical Medical Assistant with proven history of superior performance, always a team player. Patient oriented and very compassionate .
Overview
16
16
years of professional experience
Work History
Certified Clinical Medical Assistant
ChristianaCare Endocrinology
Elkton, MD
02.2016 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient flow within the clinic by effectively managing timely rooming of patients.
- Assisted physicians in providing quality care through thorough documentation of medical histories.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Teach patients about medications, procedures, and care plan instructions.
- Demonstrate strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones alongside clinical tasks when required.
- Promote a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Obtain client medical history, medication information, symptoms, and allergies.
- Oriented and train new staff on proper procedures and policies.
- Conduct weekly inventory of medical supplies and in office administrated Osteoporosis Injections.
- Daily Quality Control of in house Glucose Meters.
- Answer telephone calls to offer office information, answer questions.
- Call and fax pharmacies to submit prescriptions and refills.
- Conduct glucose blood readings
- Daily AED check and Oxygen Tank Levels
- Weekly JC Readiness
- Weekly Tracers
- Download Insulin Pumps and CGM’s as needed
- Prior Authorizations
- Daily check on MA, Refill line
- Daily check on Office EMR Messages
Certified Medical Assistant
Union Primary Care
Elkton, Md
08.2014 - 02.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients .
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
LCH( La Comunidad Hispana)
Kennett Square, PA
09.2008 - 05.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic .
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Distributed sample pharmaceuticals,BCP’s,Birth Control Ring,
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Administered Vaccines
- Did Phlebotomy
- HIV draws
- HIV prevention,Education and Counseling
- Quality Control
- STD Prevention and Treatment
- Administration of Injections for Birth Control
- Sterilization of Medical Equipment used for Women’s Health, Birth Control and minor clinical procedures.
- Knowledgeable of Sterile Field
Education
Certificate - BLS
BLS-American Heart Association
Elkton, MD01.2023
Certificate - Medical Interpreter
Health Promotion Council of SE Pennsylvania
Philadelphia, PA07.2009
Certificate - HIV Prevention,Education And Counseling
AIDS Care Group/ Pennsylvania Department of Health
Chester,Pa08.2008
Certification - Medical Assistant
Pennsylvania Institute of Technology
Media, PA04.2008
High School Diploma -
Kennett High School
Kennett Square, PA06.1983
Skills
- HIPAA Compliance
- Vital signs monitoring
- Medical History Recording
- Medical Office Procedures
- Patient Intake Process
- Clinical Documentation
- Specimens collection of blood glucose of fingersticks
- Professionalism and Ethics
- Physician support
- Patient Scheduling
- Inventory Management
- Medical Terminology
- Medical supply inventory
- Immunization Administration
- Venipuncture Expertise
- Phlebotomy Techniques
- Specimens collection and processing
- EKG Monitoring
- Medical terminology knowledge
- Electronic Health Records
- Diagnostic Procedures
- Simple dressings
- Reliable team player
Timeline
Certified Clinical Medical Assistant
ChristianaCare Endocrinology
02.2016 - Current
Certified Medical Assistant
Union Primary Care
08.2014 - 02.2016
Certified Medical Assistant
LCH( La Comunidad Hispana)
09.2008 - 05.2014
Certificate - BLS
BLS-American Heart Association
Certificate - Medical Interpreter
Health Promotion Council of SE Pennsylvania
Certificate - HIV Prevention,Education And Counseling
AIDS Care Group/ Pennsylvania Department of Health
Certification - Medical Assistant
Pennsylvania Institute of Technology
High School Diploma -
Kennett High School