Annaka VanDerMeide
Centerville,UT
Summary
Dynamic, customer-focused professional with a proven track record in guest engagement, education, and customer service at Utah's Hogle Zoo. Expertise in delivering captivating educational presentations and providing exceptional guest experiences, supported by proficiency in operating point-of-sale systems and managing daily operations and special events. Strong communication skills enhance collaboration within team environments while promoting wildlife conservation and ensuring visitor safety. Adaptable and dependable, driven by a passion for creating memorable experiences for guests of all ages, with a focus on educating children about the importance of wildlife protection.
Overview
3
3
years of professional experience
Work History
Guest Engagement
Hogle Zoo
Salt Lake City, UT
03.2026 - Current
- Performed educational programs about animals for zoo visitors
- Taught people about adaptations and about habitats
- Taught people how to care and be aware of their surroundings when out in the wilderness
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Zoo Teen Volunteer
Hogle Zoo
Salt Lake City, UT
05.2023 - 05.2026
- Engaged visitors through educational programs, promoting awareness of wildlife conservation.
- Supported staff during special events, enhancing guest experiences and operational efficiency.
- Boosted visitor morale and interest in conservation efforts by enthusiastically answering questions and sharing personal anecdotes about daily experiences at the zoo.
- Enriched visitor experiences through informative talks on specific animals, their habitats, and conservation status.
- Upheld a high standard of professionalism, punctuality, and dedication throughout all volunteer activities, contributing to the overall success of the Zoo Teen Volunteer program.
- Raised awareness for conservation efforts through engaging presentations to zoo visitors.
- Helped the Seasonal with programs and made sure they ran smoothly.
Guest Services
Utah's Hogle Zoo
Salt Lake City, UT
09.2025 - 03.2026
- Process customer transactions efficiently using point-of-sale systems.
- Address customer inquiries and resolve issues promptly to enhance satisfaction.
- Managed ticket validation process, ensuring compliance with event protocols.
- Operated carousel machinery to ensure safe and efficient rides for guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
High School Diploma -
Viewmont High School
UT05-2026
Skills
- Excellent communication
- Public speaking
- Teamwork and collaboration
- Active listening
- Problem-solving abilities
- Customer interaction
- Customer service
- Organizational skills
- Verbal communication
- Multitasking
- Observation Skills
- Friendly, positive attitude
Timeline
Guest Engagement
Hogle Zoo
03.2026 - Current
Guest Services
Utah's Hogle Zoo
09.2025 - 03.2026
Zoo Teen Volunteer
Hogle Zoo
05.2023 - 05.2026
High School Diploma -
Viewmont High School