Zarra Willard
Elko ,NV
Summary
Dedicated professional with strong customer service skills, enhancing guest experiences and resolving inquiries efficiently. Proven ability to multitask and maintain attention to detail in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Guest Engagement
Petco Animal Supplies Stores Inc.
Elko
03.2025 - Current
- Facilitated customer interactions to enhance overall shopping experience.
- Assisted in resolving customer inquiries and concerns effectively.
- Collaborated with team members to maintain product displays and store presentation.
- Educated customers on pet care products and services available in-store.
- Processed transactions accurately using point-of-sale systems.
- Supported inventory management by restocking shelves and organizing merchandise.
Manager on Duty
Stockmen's Casino
Elko, NV
09.2023 - 03.2025
- Supervised daily operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Resolved guest complaints effectively, enhancing overall visitor satisfaction and loyalty.
- Coordinated with security to maintain a safe environment for guests and employees.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Front Desk Receptionist
Shutters Hotel
Elko, NV
08.2022 - 06.2023
- Managed guest check-in and check-out processes efficiently.
- Coordinated room reservations using hotel management software.
- Provided information on hotel services and local attractions to enhance guest experience.
- Assisted in resolving guest inquiries and complaints to ensure satisfaction.
- Maintained organized front desk operations, ensuring accurate record-keeping.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Merchandise Executive Team Member
The Home Depot Inc
Elko, NV
10.2020 - 10.2021
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Enhanced store sales through effective product placement and targeted promotions.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
Delivery Driver
FedEx
Elko, NV
08.2018 - 07.2020
- Delivered packages efficiently while adhering to strict timelines and safety protocols.
- Conducted vehicle inspections and maintained accurate maintenance logs to ensure operational readiness.
- Navigated routes using GPS technology for optimal delivery efficiency and customer satisfaction.
- Trained new drivers on company policies, safety procedures, and best practices in package handling.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Office Assistant
Westwind Homes
Elko, NV
10.2015 - 08.2018
- Managed office supply inventory, ensuring availability and reducing costs through strategic sourcing.
- Coordinated scheduling of appointments and meetings, optimizing time management for executive staff.
- Streamlined document filing system, enhancing retrieval efficiency and maintaining organization across departments.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to company standards.
Warehouse Associate
Newmont Mining
Elko, NV
10.2013 - 08.2015
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Coordinated inventory management processes to maintain stock accuracy and minimize discrepancies.
- Implemented safety protocols, ensuring compliance with industry regulations and workplace safety standards.
- Streamlined order fulfillment procedures, reducing processing time and enhancing customer satisfaction.
Education
High School Diploma -
Elko High School
Elko, NVSkills
- Brand awareness
- Cross-functional coordination
- Problem-solving
- Decision-making
- Customer service
- Data entry
- Project management
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Computer skills
- Shipping and receiving
- Money handling
Timeline
Guest Engagement
Petco Animal Supplies Stores Inc.
03.2025 - Current
Manager on Duty
Stockmen's Casino
09.2023 - 03.2025
Front Desk Receptionist
Shutters Hotel
08.2022 - 06.2023
Merchandise Executive Team Member
The Home Depot Inc
10.2020 - 10.2021
Delivery Driver
FedEx
08.2018 - 07.2020
Office Assistant
Westwind Homes
10.2015 - 08.2018
Warehouse Associate
Newmont Mining
10.2013 - 08.2015
High School Diploma -
Elko High School