Jean Foraker
Danielson
Summary
Driven by a results-focused approach at Target, I excelled in relationship management and problem-solving, enhancing team collaboration and customer satisfaction. Leveraged excellent communication and adaptability to drive initiatives, significantly boosting productivity and engagement. My leadership ensured seamless operations and positive community relations, embodying dedication to excellence and strategic growth.
Overview
4
4
years of professional experience
Work History
Guest Service and Engagement Team Lead
Target
02.2024 - Current
- Mentored junior team members, fostering professional growth and skill development.
- Built and maintained relationships with community organizations.
- Developed and implemented dynamic communication strategies.
- Aligned team objectives with overall company goals, driving consistent progress towards success.
- Facilitated open channels of communication between upper management and the engagement team, ensuring transparency at all levels.
- Conducted thorough risk assessments for each project, mitigating potential issues before they arose.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Merchandise Team Lead
Target
04.2023 - 02.2024
- Championed company values and culture, fostering a workplace environment that promoted teamwork, respect, and dedication to excellence in customer service.
- Enforced safety regulations among staff members to create a secure working environment that minimized risks of accidents or injuries onsite.
- Developed creative promotional strategies to drive foot traffic in the store and boost revenue.
- Established strong vendor relationships for timely supply chain management and cost-effective procurement practices.
- Analyzed sales data to identify trends and make informed decisions about product selection and pricing strategies.
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
- Conducted regular performance evaluations for team members, identifying areas for improvement as well as recognizing individual achievements that contributed positively to the store''s success.
- Trained new hires, ensuring all team members were well-versed in company policies and procedures.
Sales Floor Team Member
Target
08.2020 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- .Collaborated with management on implementing new store initiatives leading to higher productivity levels across the team.
- Enhanced customer loyalty by creating personalized interactions and offering relevant promotions.
- Utilized customer feedback to improve services and apply best practices.
- Performed cash, card, and check transactions to complete customer purchases.
- Adapted quickly to changing store priorities and customer needs, ensuring a smooth flow of operations on the sales floor.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH2025
Associate of Arts - Visual And Performing Arts
Quinebaug Valley Community College
Danielson2021
Skills
- Relationship Management
- Teamwork and Collaboration
- Problem-solving skills
- Multitasking
- Calm and Professional Under Pressure
- Excellent Communication
- Adaptability and Flexibility
- Task Prioritization
- Emotional Intelligence
- Cultural Sensitivity
- Self Motivation
Timeline
Guest Service and Engagement Team Lead
Target
02.2024 - Current
General Merchandise Team Lead
Target
04.2023 - 02.2024
Sales Floor Team Member
Target
08.2020 - 04.2023
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Associate of Arts - Visual And Performing Arts
Quinebaug Valley Community College