Open To Work
Annakaren Bizarraga
Houston,TX
Work Preference
Summary
Results-driven professional with a background in customer service and team training. Expertise in appointment scheduling and complaint resolution, contributing to improved service efficiency and customer loyalty. Eager to apply strong multitasking abilities in a dynamic environment.
Overview
1
1
Language
7
7
years of professional experience
Work History
BDC Service Representative
Davis chevrolet
Houston, Tx
07.2023 - Current
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Assisted customers with service inquiries and scheduled appointments to enhance customer satisfaction.
- Managed service communications via phone and online platforms to ensure timely responses.
- Maintained accurate records of customer interactions and services provided.
- Resolved customer complaints and escalated issues to management for effective resolution.
- Followed up with customers after completion of service requests.
- Trained new team members on customer service protocols and systems.
- Performed data entry of customer information into computer system.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
Call Center Agent
Group 1 Auto
Houston
07.2022 - 05.2023
- Managed high-volume of inbound calls
- Managed inbound customer inquiries and provided accurate information.
- Identified customer needs by asking probing questions and actively listening to responses.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Developed strong relationships with customers through effective communication skills.
Assistant Store Manager
Journeys Kidz
Houston
08.2019 - 08.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and mentored new team members on product knowledge and customer service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Collaborated with management to develop promotional campaigns for seasonal sales events.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Maintained inventory by checking merchandise to determine levels.
- Ensured compliance with company policies and procedures during store operations.
- Ensured compliance with all safety regulations throughout the store premises.
- Participated in team meetings to share feedback and improve store performance initiatives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Austin High School
Houston, TXSkills
- Appointment scheduling
- Customer service
- Complaint resolution
- Service follow-up
- Data entry
- Time management
- Organizational skills
- Multitasking capabilities
- Relationship building
Languages
Spanish
Professional
Timeline
BDC Service Representative
Davis chevrolet
07.2023 - Current
Call Center Agent
Group 1 Auto
07.2022 - 05.2023
Assistant Store Manager
Journeys Kidz
08.2019 - 08.2021
Austin High School