Anna Kay Mahoney
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Green Iguana
08.2022 - 02.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Associate
Kittenish
08.2022 - 02.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Server/Bartender
Hooters Of America, LLC
08.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Displayed enthusiasm and promoted excellent service to large parties of customers as well as individuals, successfully increasing referrals and walk-in business.
- Delivered correct food items to tables according to order documentation.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Social Media Director
Charyli
01.2022 - 02.2023
- Brought about noticeable improvements to click rates, follower counts and engagement with clear and focused strategies.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased customer engagement through social media.
- Created and facilitated online contests to retain members and attract new members.
Event Server
Puff N' Stuff Catering
06.2021 - 11.2021
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Loaded and unloaded delivery van carefully to maximize efficiency.
Marketing Intern/Receptionist
NAI Realvest
08.2020 - 07.2021
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Shadowed professionals in different situations to increase marketing knowledge.
Retail Sales Associate
Henri Girl
07.2018 - 01.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sale Associate
Violet Clover
08.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers complete purchases, and locate items.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Cosmetology -
Erwin Technical College
Tampa, FL04.2024
No Degree - Journalism
University of Central Florida
Orlando, FL01.2021
Associate of Arts - Retail Merchandising
Florida State University
Tallahassee, FL05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Outstanding client retention
- Positive and engaging demeanor
- Product Knowledge Expertise
- Brand representation
- Safe Food Handling
- High-volume dining
Timeline
Server
Green Iguana
08.2022 - 02.2023
Retail Associate
Kittenish
08.2022 - 02.2023
Social Media Director
Charyli
01.2022 - 02.2023
Server/Bartender
Hooters Of America, LLC
08.2021 - 07.2022
Event Server
Puff N' Stuff Catering
06.2021 - 11.2021
Marketing Intern/Receptionist
NAI Realvest
08.2020 - 07.2021
Retail Sales Associate
Henri Girl
07.2018 - 01.2019
Sale Associate
Violet Clover
08.2016 - 05.2017
Cosmetology -
Erwin Technical College
No Degree - Journalism
University of Central Florida
Associate of Arts - Retail Merchandising
Florida State University
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