ANNAKAYE COOPER
Atlanta,GA
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and team collaboration. Proven ability to enhance sales through strategic upselling while ensuring compliance and confidentiality. Skilled in time management and patient assessment, consistently improving service quality and operational efficiency during peak periods.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
Hampton, GA
10.2022 - Current
- I supported fellow team members during peak periods, providing additional resources for handling high call volumes effectively, without compromising service quality standards.
- Ensured compliance with industry regulations and company policies while maintaining strict confidentiality of sensitive client information.
- Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessments.
- Led regular team meetings focused on performance monitoring, goal-setting, and continuous improvement initiatives.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered customers' questions and provided information on store procedures or policies.
Transportation Security Officer
Norman Manley International Airport
06.2009 - 12.2012
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
Education
Nursing Aide
Healthcare Academy of Excellence
Riverdale, GA02-2025
Foods &BEVERAGE
U.TECH
KINGSTON/JAMAICA 10.2018
Skills
- Customer service
- Patient care
- Patient assessment
- Team collaboration
- Time management
- Customer retention
Certification
- i am a certified nurse aide
Timeline
Customer Service Cashier
Walmart
10.2022 - Current
Transportation Security Officer
Norman Manley International Airport
06.2009 - 12.2012
Nursing Aide
Healthcare Academy of Excellence
Foods &BEVERAGE
U.TECH