Annalecia Bullard-Loitz
Huntsville,TX
Summary
Experienced with managing customer relationships and resolving client issues. Utilizes strong communication and problem-solving skills to drive customer satisfaction and loyalty. Knowledge of account management principles and strategies, contributing to effective team collaboration and client retention.
Overview
7
7
years of professional experience
Work History
Office Manager
Willis Family Eyecare
10.2023 - Current
- Trained and managed a team of 5 employees, ensuring a smooth and efficient office environment
- Maintained and organized electronic patient records, handling data entry and overseeing administrative tasks related to insurance verification and accounts receivable
- Managed billing processes, including tracking insurance payments and updating invoices
- Scheduled appointments for physicians and verified insurance information
- Oversaw frame inventory, handled invoices, and ensured correct pricing
- Claimed medical and vision insurance, ensuring proper documentation and processing
- Multitasked effectively to meet daily task completion goals, encompassing a wide range of administrative and managerial responsibilities
- Oversee employee hours before payroll, ensuring all clock-in and clock-out times are accurate and adding PTO to payroll
Optician
Willis Family Eyecare
08.2020 - 10.2023
- Cross-trained as technician and receptionist, handling variety of tasks beyond selling glasses
- Answered phones, verified insurance information, and ordered glasses
- Assisted patients in selecting frames and lenses, ensuring satisfaction with their purchases
- Maintained clean workspace to minimize errors and enhance efficiency
- Provided exceptional customer service, addressing all patient questions and concerns
- Achieved status of Essilor Expert, demonstrating comprehensive knowledge of lens products
- Educated patients on their eye wear options, ensuring patients have the clearest vision possible
Manager
Tacala (Taco Bell)
07.2017 - 08.2020
- Started as an entry-level employee and worked up to a managerial position within three years
- Led, trained, and served as a role model for new employees, ensuring they understood all store operations
- Supervised employees to ensure tasks were completed efficiently and correctly
- Counted down cash drawers at the end of shifts and ensured the store remained clean and organized
- Maintained equipment functionality and ensured food was prepared quickly and correctly
- Performed various tasks, including cashier duties, food preparation, and cleaning, while maintaining a friendly attitude
- Demonstrated strong multitasking abilities and provided exceptional customer service
Education
High school diploma -
Huntsville High School
Huntsville, TX05.2019
Skills
- Customer Service
- Credit and Collections
- Data Entry
- Inventory Control
- Sales
- Analytical and Critical Thinking
- Organizational skills
- Office Management
Timeline
Office Manager
Willis Family Eyecare
10.2023 - Current
Optician
Willis Family Eyecare
08.2020 - 10.2023
Manager
Tacala (Taco Bell)
07.2017 - 08.2020
High school diploma -
Huntsville High School