Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalee Fick

Red Wing

Summary

Dynamic professional with extensive expertise in customer service and team leadership. Demonstrated success in problem resolution and effective communication, significantly enhancing customer satisfaction. Proficient in cash handling and record keeping, consistently achieving results through streamlined operations and training new hires to maximize performance. Dependable and punctual, dedicated to excellence and professionalism.

Overview

2026
2026
years of professional experience

Work History

Dispatcher

Siewerts Garage, Inc
Red Wing
10.2023 - 07.2025
  • Efficiently managed incoming phone calls and customer inquiries, ensuring prompt responses.
  • Assigned tasks to technicians based on priority and availability, optimizing workflow.
  • Maintained accurate records of service requests and completed jobs on a daily basis.
  • Resolved customer complaints regarding service issues or delays with effective solutions.
  • Utilized computer systems to locate addresses and calculate arrival times for dispatching.
  • Created daily reports detailing response times, call volumes, and other key metrics.
  • Trained employees on triaging and dispatching procedures to enhance call handling efficiency.
  • Interacted with local law enforcement agencies during incident responses, ensuring coordination.

Shift Lead

Walgreens
Red Wing
  • Trained new employees on customer service and store procedures to ensure operational efficiency.
  • Resolved customer inquiries and complaints, boosting satisfaction levels.
  • Collaborated with team members to implement promotional displays and effective sales strategies.
  • Monitored cash register operations, ensuring accurate transactions during shifts.
  • Executed opening and closing procedures, including setting alarm systems and counting money.
  • Processed cash register transactions accurately while delivering exceptional customer service.

Optician

Walmart Vision Center
Red Wing
  • Educated customers on proper eyewear care and maintenance for longevity.
  • Assisted customers in selecting suitable eyewear and lenses based on individual needs.
  • Fitted and adjusted eyewear to ensure optimal comfort and functionality.
  • Processed orders for glasses and contact lenses with efficiency.
  • Maintained inventory of frames, lenses, and optical supplies to support sales.
  • Collaborated with team members to deliver exceptional customer service experiences.

Cashier

T.J. Maxx
Red Wing
  • Provided prompt assistance to customers with inquiries and product information.
  • Maintained accurate cash drawer, balancing transactions at end of shifts.
  • Collaborated with team members to ensure efficient store operations during peak hours.
  • Effectively handled returns and exchanges in accordance with store policies.
  • Trained new cashiers on register operations and customer service best practices.

Cashier

Walgreens
Red Wing
  • Provided prompt assistance to customers by addressing inquiries and delivering product information.
  • Maintained accurate cash drawer, ensuring balanced transactions at shift end.
  • Organized merchandise displays to improve visibility and accessibility of products.
  • Effectively handled returns and exchanges per store policies.

Cashier

Walmart
Red Wing
  • Addressed customer inquiries and provided product information promptly.
  • Managed returns and exchanges according to store policies.
  • Collaborated with team members to enhance store operations during peak hours.
  • Maintained cleanliness and organization of checkout area for optimal shopping experience.

Education

Criminal Justice

Minnesota State College Southeast
Red Wing, MN
06-2026

High School Diploma -

Tower View High School
Red Wing, MN
06-2023

Skills

  • Customer service
  • Effective communication
  • Problem resolution
  • Team leadership
  • Time management
  • Incident coordination
  • Record keeping
  • Conflict management
  • Driver communication
  • Training new hires
  • Radio communication
  • Cash handling
  • Currency counting
  • Data entry
  • Sales expertise
  • Empathy and patience
  • Payment processing
  • Reliability and punctuality
  • Records maintenance

Timeline

Dispatcher

Siewerts Garage, Inc
10.2023 - 07.2025

Shift Lead

Walgreens

Optician

Walmart Vision Center

Cashier

T.J. Maxx

Cashier

Walgreens

Cashier

Walmart

Criminal Justice

Minnesota State College Southeast

High School Diploma -

Tower View High School

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