Annalee O'Brien
Columbus,TX
Summary
Resourceful Manager in Charge known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion. Demonstrated success in fostering positive work environments that encourage collaboration and productivity. Consistently made significant impact on organizational growth and development throughout career.
Overview
20
20
years of professional experience
Work History
Manager in Charge
HEB Grocery Store
Columbus, Tx
02.2020 - Current
- Supervised daily operations and staff performance in a high-volume grocery environment.
- Managed inventory control processes to ensure product availability and freshness.
- Trained new employees on customer service standards and operational procedures.
- Oversaw daily operations and staff scheduling to ensure efficient store functionality.
- Trained and mentored team members on customer service and product knowledge.
- Managed inventory levels and coordinated restocking of merchandise on shelves.
- Implemented store policies and procedures to enhance operational efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Conducted regular staff meetings to communicate updates and encourage teamwork.
- Monitored compliance with health and safety regulations throughout the store.
- Collaborated with department heads to improve store layout and product displays.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
- Monitored employee job performance, providing feedback and guidance when necessary.
- Created an environment that fosters collaboration amongst the team members while encouraging open communication between all levels of management.
Blooms Manager
HEB Grocery Store
Corpus Christi, Texas
10.2018 - 01.2020
- Supervised daily operations in a fast-paced blooms department.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to ensure product availability and freshness.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Monitored sales trends to adjust product placement and promotions effectively.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Central Checkout Manager
HEB Grocery Store
Corpus Christi, Texas
01.2009 - 06.2018
- Supervised daily operations of central checkout area and staff.
- Trained new employees on checkout procedures and customer service standards.
- Managed scheduling to ensure adequate coverage during peak hours.
- Conducted regular staff meetings to communicate updates and address concerns.
- Ensured compliance with safety protocols and store policies at checkout stations.
- Implemented strategies to reduce wait times at the checkout counter.
- Reviewed employee timecards for accuracy prior to processing payroll information.
- Resolved customer issues promptly, ensuring a positive shopping experience for all guests.
- Provided customer service assistance in resolving disputes or complaints.
- Scheduled staff shifts based on store traffic patterns and forecasted needs.
Cashier
HEB Grocery Store
Corpus Christi, Texas
07.2006 - 12.2007
- Managed cash register operations and balanced cash drawers.
- Processed customer transactions quickly and accurately.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges, ensuring customer satisfaction.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to enhance service efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
H M King High
Kingsville, TXSome College (No Degree) - Criminology
Texas A&M University
Kingsville, TXSkills
- Inventory management
- Staff training
- Operational efficiency
- Customer service
- Merchandising strategies
- Team leadership
- Performance feedback
- Effective communication
- Problem solving
- Collaboration techniques
- Time management
- Task delegation
- Customer relations
- Documentation and reporting
- Talent development
- Recruitment and hiring
- Adaptability
Timeline
Manager in Charge
HEB Grocery Store
02.2020 - Current
Blooms Manager
HEB Grocery Store
10.2018 - 01.2020
Central Checkout Manager
HEB Grocery Store
01.2009 - 06.2018
Cashier
HEB Grocery Store
07.2006 - 12.2007
H M King High
Some College (No Degree) - Criminology
Texas A&M University