Annalena Flores
Lombard,IL
Summary
Personable team member experienced in customer service, cashiering, and processing transactions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Starbucks
332 W North Ave
10.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier/Attendant
Paradise Bay Water Park
437 E Saint Charles Rd
05.2022 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Crew Member
Dunkin' Donuts
411 W North Ave
12.2022 - 06.2023
- Improved customer satisfaction by providing friendly service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Trained new team members on procedures, customer service, and sales techniques.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Willowbrook High School
1250 S Ardmore Ave 08.2020 - 05.2024
Skills
- Ordering Procedures
- Problem-solving
- Active Listening
- Up-Selling
- Team Leadership
- Friendly and Outgoing
- Safe Food Handling
- Time management
Timeline
Barista
Starbucks
10.2023 - Current
Crew Member
Dunkin' Donuts
12.2022 - 06.2023
Cashier/Attendant
Paradise Bay Water Park
05.2022 - 09.2023
High School Diploma -
Willowbrook High School
08.2020 - 05.2024