Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annalena Flores

Lombard,IL

Summary

Personable team member experienced in customer service, cashiering, and processing transactions.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Barista

Starbucks
10.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Contributed to a positive team environment through effective communication and collaboration.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Cashier/Attendant

Paradise Bay Water Park
05.2022 - 09.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Crew Member

Dunkin' Donuts
12.2022 - 06.2023
  • Improved customer satisfaction by providing friendly service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

High School Diploma -

Willowbrook High School
1250 S Ardmore Ave
08.2020 - 05.2024

Skills

  • Ordering Procedures
  • Problem-solving
  • Active Listening
  • Up-Selling
  • Team Leadership
  • Friendly and Outgoing
  • Safe Food Handling
  • Time management

Timeline

Barista

Starbucks
10.2023 - Current

Crew Member

Dunkin' Donuts
12.2022 - 06.2023

Cashier/Attendant

Paradise Bay Water Park
05.2022 - 09.2023

High School Diploma -

Willowbrook High School
08.2020 - 05.2024
Annalena Flores