Annalese Short
Troy,NY
Summary
Dynamic professional with a proven track record at Shell Tutorial Center, adept in enhancing customer satisfaction and streamlining business operations. Excels in support services and critical thinking, significantly contributing to organizational efficiency. Demonstrated ability to manage high-stress situations and maintain confidentiality, fostering positive client relationships and operational excellence.
Overview
3
3
years of professional experience
Work History
Support Staff Member
Shell Tutorial Center
10.2024 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Sales Associate
Sportzone
11.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Michaels Arts and Crafts
02.2022 - 01.2023
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled over 1,000 cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained personal customer satisfaction levels at 90% through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Finance
Louisiana State University
Baton Rouge, LA06-2028
High School Diploma -
Troy High School
Troy, NY06-2024
Skills
- Telephone assistance
- Support services
- Business operations procedures
- Confidentiality
- Supply inventory control
- Records management
Timeline
Support Staff Member
Shell Tutorial Center
10.2024 - Current
Sales Associate
Sportzone
11.2023 - 08.2024
Sales Associate
Michaels Arts and Crafts
02.2022 - 01.2023
Bachelor of Science - Finance
Louisiana State University
High School Diploma -
Troy High School
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