Annali Moreno
Phoenix,AZ
Summary
Professional with significant experience in healthcare administration, equipped to handle patient care and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
MD Plastic Surgery
Scottsdale, AZ
04.2025 - Current
- Utilized booking software to manage appointments and optimize staff schedules.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Trained new office and medical staff on operational procedures and customer service standards.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Helped office staff prepare reports and presentations for internal or client-related use.
Licensed Esthetician
Waxing The City
Phoenix, Arizona
07.2021 - 12.2024
- Assisted in training new staff members on proper techniques for performing waxing services.
- Conducted post-treatment consultations with clients to explain aftercare instructions.
- Maintained accurate records of services provided and products used for each client.
- Managed appointments efficiently while providing quality services within time frames specified by clients.
Receptionist Supervisor
Waxing The City
Phoenix, Arizona
07.2021 - 12.2024
- Handled cash and credit card payments with accuracy.
- Maintained confidentiality of sensitive information obtained through job duties.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Heard and resolved complaints from customers and public.
Receptionist
Mountain Park Senior Living
Phoenix, Az
09.2018 - 06.2020
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
Education
Associate of Applied Science - Nursing
East Valley Institute of Technology
Mesa, AZ12.2027
Skills
- Business Operations Understanding
- HIPAA Guidelines
- Medical Records Management
- Medical terminology
- Patient-focused care
- Sterile technique
- Flexible and adaptable
Certification
- CPR and AED
- Certified Nursing Assistant
- Licensed Esthetician
Timeline
Receptionist
MD Plastic Surgery
04.2025 - Current
Licensed Esthetician
Waxing The City
07.2021 - 12.2024
Receptionist Supervisor
Waxing The City
07.2021 - 12.2024
Receptionist
Mountain Park Senior Living
09.2018 - 06.2020
Associate of Applied Science - Nursing
East Valley Institute of Technology