Annalia Lopez
Austin,TX
Summary
Energetic Hostess with a year and a half of experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Here to provide a welcoming atmosphere for guests. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
PF Changs Restaurant
Austin, TX
07.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
Hostess
Buca Di Beppo
Austin, TX
02.2023 - 08.2023
- Greeted customers warmly and high spirited upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, menu information, and banquets (20+)
- Completed daily side tasks that required stocking, cleaning, taking care of the future reservations and our presentation to the customers without fail.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Advised customers about special offerings and menu items to help drive sales.
Food Runner/Cashier
Torchy's Tacos
Round Rock, TX
07.2022 - 08.2022
- Greeted customers entering store and responded promptly to taking their orders as well as answering any questions about the menu.
- Operated cash register for cash and credit card transactions.
- Taking trays of food to their appropriate table and giving the plates of food to the correct person.
Crew Member
Raising Cane's Chicken Fingers
Cedar Park, TX
06.2022 - 07.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
General Study -
Stony Point High School
Round Rock, TX05.2024
Skills
- To-Go Order Preparation
- Workflow Coordination
- Ordering Procedures
- Reservation Documentation
- Billing and Payment Processing
- Warm and Friendly
- Guest Accommodations
- Table Setting Arrangements
- Doordash and Ubereats
- Cleaning and Sanitation
- Greeting and Escorting Guests
- Active Listening and Communication
- Special Dietary Requirements
- Serve Food
- Beverage Preparation
- Wheelchair Support
Timeline
Hostess
PF Changs Restaurant
07.2023 - Current
Hostess
Buca Di Beppo
02.2023 - 08.2023
Food Runner/Cashier
Torchy's Tacos
07.2022 - 08.2022
Crew Member
Raising Cane's Chicken Fingers
06.2022 - 07.2022
General Study -
Stony Point High School