Annalice Gonzalez
Mount Union,PA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Lil New York LLC
Huntingdon , Pennsylvania
06.2021 - Current
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Bartender
American Legion Country Club
Mount Union, PA
04.2017 - 11.2019
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Patient Care
Independent
Putnam Valley, New York
05.2015 - 01.2017
- Documented all activities related to patient care accurately.
- Provided patient care and monitored vital signs.
- Followed safety precautions while providing patient care services.
- Provided direct patient care as needed.
- Provided ongoing compassionate patient care for each client.
- Developed patient care plans based on individual needs.
- Kept accurate records of patient care services provided.
- Documented patient care services in an organized manner.
Education
High School Diploma -
Putnam Valley High School
Putnam Valley, NY06-2015
Skills
- Customer service
- Employee Performance Evaluations
- Sales monitoring
- Product and service knowledge
- Retail Operations Management
- Detail oriented
- MS Word
- Computer literate
- Work well with others and independently
- Workload Management
- Money Handling
Timeline
Assistant Manager
Lil New York LLC
06.2021 - Current
Bartender
American Legion Country Club
04.2017 - 11.2019
Patient Care
Independent
05.2015 - 01.2017
High School Diploma -
Putnam Valley High School